Senior Team Leader

Reports To

Service Manager / Operations Manager

Position Overview

The Senior Team Leader is responsible for overseeing and supporting Team Leaders and Support Workers to ensure the effective delivery of high-quality NDIS services.

The role involves supervising daily operations, monitoring staff performance, supporting participants' individual needs, maintaining compliance with NDIS requirements and ensuring services are delivered safely, professionally and consistently.

Key Responsibilities

1. Staff Leadership & Supervision

- Supervise and support Team Leaders and Support Workers.
- Monitor staff performance, attendance and professionalism.
- Conduct regular team meetings and staff check-ins.
- Support new staff induction and training.
- Address staff concerns and escalate performance issues when required.
- Ensure appropriate staffing and shift coverage.

2. Participant Support & Service Delivery

- Ensure participants receive person-centred, high-quality support.
- Monitor individual support plans and Behaviour Support Plans.
- Ensure staff promote participant independence and choice.
- Monitor participant wellbeing and satisfaction.
- Respond to participant and family concerns.
- Conduct regular participant and family follow-ups.

3. NDIS Compliance & Documentation

- Ensure accurate shift notes and progress reports.
- Monitor incident reporting and follow-up actions.
- Ensure staff complete required data collection.
- Monitor medication documentation and records.
- Ensure compliance with NDIS Practice Standards and company policies.
- Follow up on outstanding documentation.

4. Operational Management

- Oversee daily service operations.
- Assist with rostering and staff allocation.
- Monitor service delivery and identify operational issues.
- Communicate with Support Coordinators, families and allied health professionals.
- Escalate significant issues to management.
- Assist with service improvements and operational planning.

5. Communication & Reporting





- Provide weekly operational updates to management.
- Report participant concerns and changes in support needs.
- Maintain professional communication with families and stakeholders.
- Ensure Team Leaders provide regular updates.
- Attend management and operational meetings.

Essential Qualifications & Requirements

- Certificate III or IV in Individual Support (Disability) or equivalent relevant experience.
- Current First Aid and CPR.
- NDIS Worker Screening Check.
- NDIS Worker Orientation Module.
- Current driver's licence.
- Previous experience in disability support.
- Previous leadership or supervisory experience.
- Strong understanding of NDIS requirements.
- Excellent written and verbal communication skills.

Key Performance Indicators (KPIs)

The Senior Team Leader will be assessed on:

- Staff performance and accountability.
- Quality of participant support.
- Completion of shift notes and documentation.
- Incident reporting and follow-up.
- NDIS compliance.
- Participant and family satisfaction.
- Staff retention and engagement.
- Effective communication with management.
- Consistency and quality of service delivery.

Personal Attributes

- Strong leadership and decision-making skills.
- Professional, reliable and accountable.
- Excellent communication and interpersonal skills.
- Compassionate and respectful.
- Ability to manage competing priorities.
- Solid organisational and problem-solving skills.
- Ability to work independently and as part of a management team.

Position Expectations

The Senior Team Leader is expected to lead by example, maintain professional standards and ensure all staff understand their responsibilities.

The position requires accountability, initiative and the ability to identify problems before they escalate.

The Senior Team Leader must represent Irena Care's values and commitment to providing safe, respectful and high-quality disability support.

Our Philosophy: No I in Irena – It's We.

Pay: $32.00 – $35.00 per hour

Expected hours: 37.5 per week

Work Location: In person

📌 Senior Team Leader - Operations (Shepparton)
🏢 Irena care
📍 Shepparton