Job DescriptionAre you customer-focused, digitally savvy, and excited by the future of underwriting?We are seeking an enthusiastic and proactive Platform Support Specialist to join our Connect Platform team in Melbourne and support CFC’s growing digital distribution strategy.About the roleReporting to the Platform Support Manager, you’ll be a core member of CFC’s platform team — a critical and fast-growing function responsible for increasing the proportion of business written through online channels.In this role, you’ll support the end-to-end underwriting process on the platform, engage directly with brokers, and play a key role in delivering an exceptional digital broker experience. You’ll manage live chat interactions, respond to enquiries, support underwriting referrals, and ensure policies and documentation are issued accurately and efficiently.Why Join Us?This is an opportunity to grow your career in a supportive and collaborative environment that values innovation, reliability and continuous improvement. You’ll be exposed to a energetic and evolving area of the business, with challenges and opportunities not typically found in traditional underwriting roles.Key Responsibilities:Respond to broker enquiries in a timely and professional mannerDeliver first-class broker service through live chat and digital channelsManage the platform team inbox and log submissions accuratelyIssue policies, MTAs, renewals, and other underwriting documentationChase outstanding items including subjectivities and renewalsHandle platform referrals and produce quotations within agreed service standardsProactively follow up new business quotations to secure opportunitiesExplain product features, benefits, coverage,



and wording with confidenceConduct daily risk reviews of broker-generated quotes to support portfolio profitabilityEngage proactively with brokers to gather feedback on the platformSupport general administrative and ad-hoc tasks as requiredAbout You:Strong customer service and communication skills, both written and verbalExcellent time management and organisational skillsAbility to manage competing priorities in a fast-paced environmentResilient, adaptable, and solutions-focusedHigh attention to detail and accuracyProfessional, positive, and proactive “can-do” attitudeStrong sense of accountability and ownershipProficiency in Microsoft Office and comfort working with digital platformsExperience in insurance, underwriting support, or broker servicing will be well regarded (but not essential)Why You’ll Love Working at CFC:We are proud winners of Top Insurance Employers 2022, 2023 and 2024 and 5-Star Diversity, Equity & Inclusion awards (Insurance Business Australia). All employees enjoy:At CFC, we’re committed to your development – enjoy access to a range of company-funded training programs and learning initiatives designed to support your growth and career progression.Flexible, hybrid working week; Our ‘ExcellenceProgram’ which encourages and rewards a culture of high-performing individuals and teams; ‘You Do You Day’ – an annual additional leave today to do something that brings you joy; Commitment-freesocial club, with monthly in-office catch ups and quarterly events to get to know your colleagues better; Annual end of financial year and end of calendar year events, in addition to social club arrangements; Optional annualcharity volunteering day, facilitated by us; 3 additional personal leave days per year – for whatever you need; Flexible publicholidays – to celebrate our diversity you can “Swap” 2 public holidays for a more culturally significant day to suit you; Apply to work remotely for up to 3 months per year; andAccess to our Employee Assistance Program.To be considered, please submit a cover letter clearly outlining how your experience aligns with the criteria listed above, along with your resume.Applicants must be Australian Citizens or Permanent Residents to be eligible for this role.Please note that only shortlisted candidates will be contacted.

📌 Platform Support Specialist (Melbourne)
🏢 CFC
📍 Melbourne