Job DescriptionEARN $60,000 to $70,000 + Super | Negotiable Based On ExperienceJoin an Australian Carpet Manufacturer Trusted for Quality Since 1978Perfect Chance for a Customer Centric Individual to Join a Small, Friendly TeamAbout The CompanyOur client is an Australian-owned manufacturer of quality carpets, proudly based in Dandenong since 1978 and supplying customers nationally. Backed by one of the world’s largest flooring groups, they combine the stability of a major player with the feel of a close-knit workplace. Their office team is small, passionate and super friendly, made up of customer centric individuals who genuinely care about making a positive difference in the lives of their clients.About The OpportunityThe primary purpose of this position is to be the friendly first point of contact for the business, delivering a great customer experience while keeping the office running smoothly.As part of a small team, some of your responsibilities will include:Being the first point of contact for customers and visitors, by phone, email and in personAssisting the Customer Service Team to deliver a great client experienceResponding to customer enquiries and resolving issues and complaints with a proactive,



solution-driven approachMaintaining accurate records and handling day-to-day administration using the MS Office Suite and internal systemsCommunicating clearly with customers and colleagues to keep things movingSupporting the wider office team across a variety of tasks as neededAbout YouThe successful candidate will have:A background in customer service in a similar roleStrong problem solving skills and attention to detailExcellent time management and organisational skillsExcellent verbal and written communication skillsHigh proficiency in MS Office Suite and the ability to learn new systems quicklyA positive and friendly demeanour with a customer centric mindsetWhat’s in it for You?Convenience | Free On-site Staff ParkingSocial Perks | Occasional Team Events & CelebrationsFair & Competitive Salary | $60,000 to $70,000 + SuperCareer Progression | Internal Pathways, Training & MentorshipTeam Culture | Fun, Supportive Environment with a Family FeelTraining Opportunities | Access to Internal and External Upskilling ProgramsApply today and don’t miss out on starting this opportunity as soon as possible!

📌 Reception & Customer Service Team Member (Melbourne)
🏢 Recruit Shop
📍 Melbourne