Job DescriptionThe OpportunityOwn the network. Elevate performance. Shape what’s next.A significant senior leadership role with full ownership, clear accountability and scope to influence outcomes across a national ‘specialty’ retail networkJoin a business where customers are highly engaged and deeply connected to the product categoryLead the evolution of a service-led retail model, where team capability and customer experience are key differentiatorsBe empowered to lift capability, improve consistency and embed a high-performance, customer-first cultureBuild on strong foundations, bringing greater structure, alignment and performance discipline to support the next phase of growthYour roleEnd-to-end accountability for sales, margin, costs and overall network performanceLeadership of 4 Area Managers and capability across the store networkDevelopment and execution of a transparent retail strategy aligned to business objectivesUplift of in-store execution, service standards and customer experienceEmbedding teams as trusted advisors delivering tailored, needs-based solutionsOptimisation of systems, processes and operating rhythms to improve efficiency and scalabilityCross-functional alignment across marketing, product and supply chainDriving performance improvement, store turnaround and network optimisationBuilding a culture of accountability, ownership and continuous improvementYour Leadership & StyleLeads through a layered leadership structure, empowering Area Managers to deliver resultsBalances commercial discipline with a genuine commitment to customer experience and service qualityBuilds teams that are engaged,



knowledgeable and confident in delivering tailored solutions to customersCreates clarity in environments that may lack structure, establishing disciplined yet practical ways of workingDrives performance while maintaining a strong focus on people, engagement and retentionIs This You?Proven experience operating at Head of Retail, GM Operations, National Operations Manager or equivalent level within a multi-site retail environmentLeadership of geographically dispersed store networks through a layer of senior leaders (e.G. Area/State Managers)A background in specialty or service-led retail, where customer engagement, product knowledge and service quality drive performanceDemonstrated ownership of a meaningful P&L; — with accountability for sales, margin, cost control and overall network profitabilityA track record of lifting underperforming stores and scaling high-performing ones through clear operational leversExperience building capability at scale — coaching leaders, developing succession pipelines, and embedding consistent ways of working across a networkStrong commercial instinct, with the ability to interpret data, identify opportunities, and translate insight into action at store levelConfidence operating in both structured and evolving environments, where you’ve improved systems, processes and operating rhythmsExposure to cross-functional leadership, partnering with marketing, merchandise, supply chain or digital to drive aligned outcomesHigh emotional intelligence, with the ability to influence senior stakeholders and build credibility quickly across all levels of the businessIf this sounds like you, apply ASAP, or for further queries, please contactGabby Symons – Managing Director, People Equity, [email protected], 0432 261 116

📌 Head Of Retail (Melbourne)
🏢 People-Equity Manual
📍 Melbourne