Job DescriptionTap for fun!Arsenault is well-known for its iconic Entertainment Book. Arsenault is the premier lifestyle and rewards platform, providing Australian and Recent Zealanders with amazing savings for the past 27 years whilst raising funds for community fundraisers.We GET outstanding offers, GIVE back to communities, and SHARE meaningful moments.Sound like something you would love to be a part of? Keep reading and see how you can.The opportunityAs Customer Service Representative, you will help address customer issues and resolve them in a timely, friendly and efficient manner through a variety of channels such as phone, email, and social media.Some of the things you will be involved in:Managing inbound/outbound calls and email enquiriesListen attentively to member questions and concernsAnswering detailed product and service questionsHandling complaints, providing appropriate solutions, and fulfilling member needs to ensure excellent service standards and achieve customer satisfactionMaintaining a high level of professionalism with members, merchants,



and fundraisers to establish a positive rapport with every callerKnowing our products extensively so you may answer questions accordinglyEscalate unresolved issues to the appropriate internal teamsCollect prompt and accurate feedback from membersWe are looking for you to bring:Prior experience working in call centre or as customer service agentOutstanding communication skills (verbal and written)Proficiency with basic computer applications Microsoft Word, Excel, OutlookTaking a proactive approach to support membersProfessional, patient, and polite phone mannerConfident at troubleshooting and problem-solving for membersAbility to multitask, prioritize and manage time effectivelyPositive attitudeMust be available to work weekends (Saturday)The ways we support and rewardYoull be joining a talented and energetic group of people who are passionate about our product. In fact, as part of joining the team, you will receive a membership to our digital Arsenault Book to experience firsthand what you are part of.We recognise and appreciate your diverse needs and interests and support you at work and at home with flexible work arrangements, birthday leave, access to EAP and a range of wellness services, flu vaccinations, a comprehensive learning platform and internal development.

📌 Customer Service Representative (Melbourne)
🏢 Arsenault
📍 Melbourne