Job DescriptionSMAART Recruitment is partnering with an established Australian telecommunications provider to recruit a Customer Service & Service Desk Support for their Melbourne team.This is a varied, hands-on role supporting enterprise and government customers with mobile orders, service requests and day-to-day telecommunications needs.The roleProcess mobile orders, activations, SIM replacements and service changesRespond to customer requests through Salesforce, email and telephoneCoordinate mobile provisioning and basic troubleshootingLiaise with Telstra and internal teams to resolve customer requestsAssist with billing enquiries, account administration and reportingMaintain accurate customer records, spreadsheets and service documentationHelp with device preparation, stockroom tasks, packing and dispatch when requiredWe’re looking for someone who is:Experienced in customer service, administration or a service desk environmentFriendly and confident communicating with customers, both verbally and in writingOrganised, reliable and detail-focusedComfortable using Microsoft Office and ExcelQuick to learn new systems, follow procedures and retain trainingAble to manage multiple requests and take ownership through to resolutionComfortable working independently during evening shiftsHappy to help across a small teamExperience in Telstra retail, mobility provisioning,



telecommunications or Salesforce would be highly regarded.Telecommunications experience is not essential, with training provided to someone who demonstrates strong customer service and administrative skills.What’s on offer$65,000–$70,000 + Super, depending on experienceFull-time permanent employmentEstablished business with more than 40 years in telecommunicationsSmall, supportive teamTraining and buddy supportExposure to major enterprise and government customersOpportunity to move from retail or a contact centre into a corporate environmentShifts and working arrangementsMonday–Friday shifts rotate across the following Melbourne times:7:30am–3:30pm8:30am–4:30pm10am–6pm1pm–9pm, worked from homeFlexibility to work the rotating roster is essential.The role also includes paid weekend on-call approximately one weekend in four or five, covering Saturday and Sunday, 9am–5pm. You’ll check tickets from home roughly hourly and action requests as needed, rather than work continuously throughout the day. On-call duties are paid in addition to your normal salary.If you enjoy helping customers, learning current systems and getting things sorted, we’d love to hear from you.APPLY NOW, or reach out to Charlie at SMAART Recruitment on 03 8637 4444 or [email protected] for a confidential discussion.

📌 Customer Service & Service Desk Support (Melbourne)
🏢 Smaart Recruitment
📍 Melbourne