Job DescriptionKey Account Manager – Critical Infrastructure OperationsAbout the RoleJoin a growing infrastructure organisation as a Key Account Manager, serving as the trusted point of contact for key clients. This non-sales role focuses on delivering consistent service excellence, managing ongoing relationships with primary customers, and coordinating across operations, engineering, and delivery teams.Key ResponsibilitiesAct as primary client contact, managing day-to-day communications and service expectationsOversee contractual performance, SLAs, KPIs, and compliance requirementsCoordinate client projects across construction, operations, and facilities teamsManage project handovers from construction to live operationsBuild trust-based relationships with client stakeholders, advocating their needs internallySupport incident resolution with timely,



transparent cross-team coordinationLead client meetings, business reviews, and performance reportingDrive continuous improvement in service delivery and operational processesWhat You'll Bring5+ years in client account management, service delivery, or operations within data centre, construction, facilities management, or commercial real estateStrong contract/SLA management and stakeholder engagement experienceProven ability to balance client expectations with operational deliveryExcellent communication and relationship-building skillsProactive, detail-oriented approach in rapid-paced environmentsAdditional InformationTwo positions available in Melbourne with hybrid flexibilityOccasional travel to operational sites required

📌 Key Account Manager - Critical Infrastructure Operations (Melbourne)
🏢 IKG Talent
📍 Melbourne