Job Description N n n Job Descriptionn n n N n n n What willyou do? N n n Supporting ITequipment in large corporate setting N Desktop/laptop tech support (Mac and PC) N Windows 7/10 operating systems N Support mobile devices,printers, scanners, wireless, VPN, etc. N IMAC Support - IT equipment Install/Move/Add/Change N Maintain repairs, spareparts, and components N Research and troubleshoot problems N Maintain system configurations and documentation N Track and resolve customer incidents and requests through the client's ticketing tool N Troubleshoot and resolve hardware and software issues for Windows devices N Backup, restoration, and migration of user data N Smart Hands support with networking, server, and telecommunications technologies N Printer and peripheral device support N Inventory management ofIT assets including asset auditing N Ability to research andfollow appropriate KB articles N Ability to work on-calland other after-hours support needs N May provide Executive support N Various other tasks associated with deskside services N May need to be available to provide support at other client locations as needed N Other duties as assigned N n n n n n n N n What do you need to succeed? N n n High School Diploma (required) N n n 2+ yearsof experience working in a Managed Service Environment. N n n Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems,



Printers and PC hardware N Deskside / Desktop / End User Computer experience, ideally in a corporate environment N Able to uphold a positive attitude at all times, even under stressful conditions N Experience supporting remote facilities and users N Excellent verbal and written communication skills N High level of professionalism and strong personal interaction skills N Ability to perform in-depth research and troubleshooting for complex technical issues N Ability to prioritize and complete all work tasks with minimal supervision N Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds N Ability and willingnessto learn new technologies N Proven ability to handle challenging, rapid-response user support N Proven ability to balance, prioritize and organize multiple tasks N n n n n n Desired Characteristics N n n A+ Certification N Microsoft Certified Professional (MCP) N ITIL FoundationsnLean Six Sigma N n n n n n Applicants must be an Australian Citizen or Australian Permanent Resident. This role is not available to candidates working in Australia on a temporary visa, and visa sponsorship is not available. N n n n n N This is a fully onsite position. Working from home or hybrid working arrangements are not available as part of this role. N n n n n n #LI-GA1, #LI-ONSITE N n n n

📌 Deskside Technician I (Saint Leonards)
🏢 Stefanini Group
📍 Saint Leonards