Job DescriptionAPS4 & APS5 Complaints Officer – Richmond NAPS4 & APS5 Complaints Officer – RichmondReasons to Apply – At a Glance Nn Australian Citizenship is essential, offering you the chance to contribute to national initiatives while accessing secure, long-term career opportunities in the public sector. N Play a key role in delivering impactful digital transformation within a major Federal Government Agency that supports Australians living with disability. NnYour NewCompany NnYour organisation delivers a national support system for Australians living with disability, funding essential services tailored to individual needs and helping people achieve their goals. As a growing Federal Government agency focused on operational excellence, this role offers a chance to contribute to meaningful initiatives and take your career to the next level. You will be responsible for Nnn Support the coordination of complaints received by the NDIA, including resolving at point of entry, assessing, recording and referring as required. N Contact relevant stakeholders to confirm receipt of referred complaints and gather information. N Escalate complaints in accordance with established Agency complaint handling processes. N Contribute to record keeping activities to ensure team records are accurate and current. N Coordinate correspondence, briefing and reporting functions to the branch as needed. NWhat You Will Need to Succeed NnThe successful applicant will demonstrate: Nnn Australian Citizenship is required for this role. N Demonstrated experienceworking in complaints, investigations, or regulatory roles,



with proven capability of managing complex, sensitive, or escalated cases from intake through to resolution. N Proven ability to handle a variety of tasks, manage sensitive information, maintain records, and ensure compliance with procedures while adjusting to changing priorities or emerging challenges. N Proficiency in using CRM systems, databases, and communication tools to track and resolve complaints efficiently. N A robust understanding of or experience working with, people with disabilities, the disability sector, or similar health-related environments. NThe Logistics Nn6-month contract NAPS4Pposition: $43.82 per hour + Super. N APS5 Position: $55.24 Per hour + Super NHybrid working arrangement. NOpportunities available in Geelong, Broadmeadows and Richmond, Victoria.Please note: There are two roles available at APS4 and APS5 level. Please let me know which role you are applying for. NWhat You Will Get in Return Nnn An opportunity to progress your career with a large Federal Government agency. N The ability to contribute to meaningful, large-scale digital transformation, where you’ll gain hands-on experience in strategic programme delivery and stakeholder engagement. N Regular contact with consultants throughout the duration of your assignment. N Online time sheet submission and approval. N Work-from-home flexibility. N Weekly pay cycle.n NWhat You Need to Do NowIf this role sounds like something you’d be interested in pursuing, click ‘Apply Now’ or forward your current CV to [email protected]. Please include a short summary outlining your suitability for the role. Nn#3026800n

📌 Aps4 & Aps5 Complaints Officer - Richmond (Melbourne)
🏢 Hays
📍 Melbourne