Job Description
/n Searching for real purpose and authentic people? Harness your customer service skills and help us resolve workers’ compensation disputes. /n Workplace Injury Commission (WIC) /n Melbourne /n $84,078 per annum (plus super) + incredible career opportunities + excellent mentoring and support /n /n
- Play a key role supporting WIC as we help injured Victorians find a way forward /n
- Enjoy rewarding work, a respectful culture, and the support you need to thrive /n
- Competitive remuneration and flexibility including hybrid WFH option /n /n /n The impact you'll have: /n At the Workplace Injury Commission, we've helped thousands of injured workers and employers to resolve their disputes and move forward with their lives. We're a robust Victorian Government statutory authority that's making an impact. /n As we continue through an exciting period of growth, we need you to join us as a Client Services Officer. In this role you will often be the first point of contact for people engaging with the Workplace Injury Commission. /n Together with other Client Services Officers you will help deliver and maintain a consistent and high-quality administration and support service. You will bring your unique perspectives and expertise to help turn our proud legacy into a bright future. /n With integrity, diligence and a collaborative mindset, you will: /n /n
- Provide first line customer service, using your knowledge of the Accident Compensation Act and Workplace Injury Rehabilitation Compensation Act 2013 to respond to and resolve queries in a caring, empathetic manner. /n
- Determine jurisdiction and accurate registration of Applications for Conciliation, efficiently and accurately, contributing to the effective management of conciliation disputes /n
- Provide procedural advice,



guidance and information relating to the conciliation and arbitration processes and the conduct of conferences and hearings /n
- Undertake rotational reception coverage, switchboard, and mail related duties. /n /n /n Who we're looking for: /n To succeed in this role, you will have: /n /n
- Experience providing administrative support to multiple stakeholders within a service-oriented legal environment (e.g. Tribunal, Court, legal practice etc.) or similar /n
- Preferably, experience with the Victorian Worker's Compensation Scheme /n
- Previous client service experience, particularly working with vulnerable people from diverse backgrounds with complex needs /n
- Strong emotional intelligence, with the ability to engage empathetically with people of all walks of life /n
- Well-developed analytical and decision-making skills with the capacity to understand and apply legislation, policy and procedure /n
- Ability to learn current processes and procedures and bring a fresh perspective on continuous improvement and efficiencies /n /n /n For further information, please refer to our position description which you can access through our careers site. /n /n Resolution matters. And so do you. /n We're a stable, purpose-driven organisation that offers you meaningful work, a welcoming and vibrant team culture, and a range of benefits, including: /n /n
- Competitive remuneration, plus generous allowances,



annual salary increases and opportunity for band progression payments /n
- Reimbursements for study/professional development and wellbeing activities. /n
- Salary packaging options of novated motor vehicle lease and superannuation /n
- Access to additional leave categories when you need it most
- flexible leave arrangements tailored to you. /n
- Access to our 24/7 holistic mental health and wellbeing program for you and your f amily. /n
- A progressive, respectful and supportive work environment with experienced leaders who are invested in you. /n /n /n Here are some of the things we hope you'll love about working with us: /n /n
- Help Victorians find a way forward /n /n You'll play a vital role in helping injured workers and employers overcome some of the most challenging times of their lives. /n /n
- Find support and relationships that count /n /n Respect is a key value here. We trust and empower you to be your best self, at work and home. /n /n
- Respect today, shape tomorrow /n /n Bring your diverse thinking and help make us even better. /n /n
- Be rewarded for your contribution /n /n

We offer
you real professional development opportunities, including one PD day a month, plus a wide range of rewards and advantages to help you thrive. /n /n Visit our careers site to find out more and read the stories of our incredible people. /n /n Want to help us shape a brighter future? Join us. /n Take your career to the next level with the Workplace Injury Commission. . To apply, please submit your resume and cover letter via the link by midnight, Thursday 19th November 2026 outlining: /n /n
- Your interest and motivation in the position and how you can make a valuable contribution to the tea

📌 Client Services Officer (Melbourne)
🏢 Workplace Injury Commission
📍 Melbourne