Core Intro The City of Whittlesea is unique. We are a growing and diverse Council, offering interesting work and exciting opportunities to explore. Here, you will find a team of friendly and authentic people who, together, create a fun and supportive environment. It is a place where the real you is welcomed, your wellbeing is prioritised and your work matters. If you are inspired by delivering for our community, have a desire to grow, and can bring a positive energy to share with your talented colleagues, then you might just find your place with us. The part you will play As part of the team at the wat djerring Animal Facility you will work closely with colleagues, internal stakeholders, and community. The

key responsibilities
include:
• Delivering outstanding customer service in person, over the phone, and through other communication channels, ensuring enquiries are handled promptly and professionally.
• Responding to a high volume of telephone calls, providing accurate information, resolving enquiries, and directing customers to appropriate services.
• Processing bookings, appointments, registrations, adoptions, and other customer transactions efficiently and accurately.
• Maintaining customer records, financial transactions, and administrative documentation in accordance with organisational requirements.
• Providing information and guidance on animal adoptions, rehoming, registrations, responsible pet ownership, and facility services.
• Supporting the coordination of animal intake, release, and customer appointments in line with policies and procedures. Let’s talk about you You will thrive in this role if you:




• Enjoy working in a fast-paced animal welfare environment where priorities can change quickly and every day brings something different.
• Have strong multitasking, organisational and time-management skills, with the ability to remain calm and focused while balancing customer needs and animal welfare priorities.
• Communicate confidently with a diverse range of customers and manage challenging or emotionally charged interactions with professionalism, patience and empathy, recognising that animal-related matters can be deeply personal.
• Deliver compassionate, customer-focused service while consistently following established policies, procedures and guidelines to support positive animal welfare outcomes, seeking supervisor guidance when needed.
• Are a team player who communicates effectively, supports colleagues and understands the importance of working together to provide quality care and service to animals and the community.
• Are adaptable, resilient and solutions-focused, with a genuine commitment to animal welfare, responsible pet ownership and achieving the best possible outcomes for animals in our care. In addition to the role, we also offer a variety of benefits. Here are just a few: The total remuneration package is: $78,032.24 + Super There are many more benefits available to you, check them out by visiting our website using this link.



Your next steps This advert is only meant to provide you with an overview, for more details on what makes this a great chance, please download the full PD or if you would like to ask questions, please contact Kerrie Cormack on 0482 686 821. When you are ready to apply just click the button below and attach your resume along with a brief covering letter that explains why you feel the role is right for you and tell us what skills you can bring to the team. We welcome applications from international candidates if you have a valid Visa to work in Australia. The closing date is Sunday 22 November 2026. We will review applications as they are received and may organise interviews before the closing date, so don’t delay your application if you are interested in being considered. For more information on next steps once you have submitted your application, visit the City of Whittlesea Recruitment page. We recognise that our people are diverse, we create a work environment where all people feel like they can bring their true selves to work, every day. Research tells us that candidates from underrepresented backgrounds often don’t apply for roles if they don’t meet all the criteria – unlike a majority of candidates who meet significantly fewer requirements. We support and encourage you to apply if you are interested; we’d love to know how your unique experience can enhance our team. If you require an adjustment at any time during the recruitment process, please call or email the contact person listed above, along with your preferred method of communication. Position Description: Customer Service Officer wat djerring PD

📌 Customer Service Officer (Melbourne)
🏢 City Of Whittlesea
📍 Melbourne