Zendesk is seeking a Senior Manager, AI - Custom Agents to lead the ML team responsible for the intelligence behind Custom Agents. You will set technical direction, hire and develop leaders, and translate product goals into a robust ML roadmap that improves agents' reasoning and task execution.
You will work with Product, Engineering, Design, ML Science, and Platform teams to balance quality, latency, and cost while delivering measurable customer impact and reliable, scalable AI experiences.
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📌 Senior ML Engineering Manager for Custom AI Agents (Australia)
🏢 Ultimate.ai
📍 Australia
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