Job Description

We are looking for an experienced Continuous Improvement Manager to lead transformation and process excellence across our Shared Services function, with a particular focus on Accounts Payable and Accounts Receivable.

Reporting to the Head of Shared Services and leading a team of four, you will develop and deliver the AP and AR transformation roadmap, identifying opportunities to simplify processes, strengthen controls, improve service delivery and increase automation.

This is a hands-on transformation role where you’ll take improvement initiatives from discovery through to implementation. You’ll work closely with Finance, Technology, Operations and Shared Services teams to redesign processes, introduce recent technologies and ensure changes are successfully adopted and sustained.

Key Responsibilities

- Develop and deliver the AP and AR transformation and continuous improvement roadmap aligned to Shared Services priorities.
- Analyse and redesign end-to-end AP, AR and related finance processes to improve efficiency, accuracy,



standardisation and control.
- Lead automation and digitisation initiatives, including workflow automation, RPA, OCR, e-invoicing and finance system enhancements.
- Manage improvement and technology projects end-to-end, from discovery and requirements through testing, implementation, stabilisation and benefits realisation.
- Develop dashboards, KPIs and performance insights that enable AP, AR and Credit leaders to identify opportunities and improve service performance.
- Partner with Finance, Technology and business stakeholders to strengthen financial controls, improve data quality and address audit findings.
- Lead change management and stakeholder engagement, ensuring new processes, systems and ways of working are understood, adopted and embedded.
- Lead, coach and develop a team of five, building capability and fostering a culture of continuous improvement, accountability and customer service.

📌 Continuous Improvement Manager (Mount Waverley)
🏢 Bapcor
📍 Mount Waverley