Operations Manager, Victorian Family and Carer Services

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and peoplewho identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you.

- Build a rewarding career with an organisation that truly puts people first
- $63.15 ph + superannuation + salary packaging benefits
- Full time, ongoing chance based in Melbourne VIC

About the opportunity

Wellways is seeking an experienced and values-driven Operations Manager to provide strategic and operational leadership across its Victorian Family and Carer Services portfolio, including Mental Health and Wellbeing Connect Centres and Family Respite services. This senior leadership role is responsible for driving service quality, operational performance, financial sustainability and continuous improvement across programs.

As a designated lived experience leadership position, the successful candidate must have personal lived experience as a carer, family member or supporter of someone experiencing mental health challenges and/or disability. They will bring together their lived experience and professional expertise to champion family-inclusive, carer-led and person-centred service delivery.

Reporting to the Director of Family and Carer Services, the role will lead and develop service delivery leaders, strengthen workforce capability, oversee compliance and risk management,



and build strong partnerships with stakeholders and community organisations. The successful candidate will also play a key role in driving service innovation, growth and reform, ensuring Wellways continues to deliver responsive, high-quality support to families and carers across Victoria.

To be successful in this role, you will need:

- Personal lived experience as a carer, family member or supporter of a person experiencing mental health challenges and/or disability, with the ability to purposefully and appropriately draw on this experience in a senior leadership context.
- Bachelor’s degree in Human Services, Social Work, Business Management or a related discipline, or equivalent senior operational leadership experience in complex human services environments.
- Demonstrated experience in senior operational or management roles within community services, disability, health, aged care or related sectors.
- Proven capability leading large-scale or multi-site service operations, balancing service quality, performance, workforce and financial requirements.
- Demonstrated experience leading and supporting managers or senior leaders, including performance management,



coaching and building collaborative leadership cultures.
- Strong operational problem-solving skills, with the ability to identify system and workflow constraints and implement practical, sustainable improvements that enhance carer experience and outcomes.
- Capacity to operate flexibly in a senior leadership role, including participation in out-of-hours activities as required.
- Right to work within Australia
- Current valid Driver’s Licence and the ability to undertake some travel
- NDIS Worker Orientation Module Certificate (free online course)
- Satisfactory National Police Records Check
- NDIS Worker Screening Check
- Working with Children’s Check (Employee/Paid)

What we offer

Purpose-Driven Culture: Immerse yourself in a culture where passion meets purpose. Here, you can thrive while making a genuine difference. We hold respect for every individual close to our hearts, and we cherish the unique contributions that each person brings to the table.

Equitable and Inclusive Work Environment: We take pride in fostering a workplace that's not just diverse, but also equitable and socially inclusive. We value the rich tapestry of backgrounds, experiences, and perspectives that our team members bring, and we actively promote an atmosphere of inclusion and belonging.

Salary Packaging: Enhance your financial well-being with our salary packaging option, which lets you allocate up to $15,899 of your salary for specific expenses before taxes kick in. This means more financial flexibility for you to

📌 Operations Manager, Victorian Family and Carer Services (Melbourne)
🏢 Wellways
📍 Melbourne