Daydream Island Resort – Daydream Island QLD

Daydream Island Resort is seeking a warm, professional and guest-focused Guest Service Agent to join our Front Office team on a part-time basis. Set in the heart of the Whitsundays, Daydream Island offers an unforgettable island experience where exceptional service, genuine connection and memorable moments are at the centre of everything we do. As one of the first points of contact for our guests, you will play an essential role in creating a welcoming arrival, ensuring seamless stays and leaving a lasting impression from check-in to departure. If you thrive in a fast-paced hospitality environment, enjoy helping people and are passionate about delivering outstanding guest experiences in a truly unique island setting, this is an exciting opportunity to become part of our team.

Daydream Island Resort is seeking a personable, professional and service-focused Guest Service Agent to join our Front Office team on a part-time basis.

As a Guest Service Agent, you will be a key point of contact for guests throughout their stay, delivering warm, efficient and memorable service from arrival through to departure. You will support the daily operation of the Front Desk and work closely with other resort departments to ensure guest requests, enquiries and concerns are handled promptly and professionally.

This role is suited to an organised and enthusiastic hospitality professional who enjoys working in a fast-paced resort setting, takes pride in providing exceptional guest experiences, and is available to work a flexible roster including weekends, public holidays and evenings as required.

Key responsibilities include:

- Provide a welcoming, friendly and qualified first impression for all guests arriving at the resort.
- Complete guest check-in and check-out procedures accurately, efficiently and in accordance with resort standards.
- Manage guest reservations, room allocations, registration details, payments, deposits and billing enquiries.
- Respond to guest enquiries in person,



by telephone and through digital communication channels, providing accurate information about resort facilities, services, activities and local attractions.
- Handle guest requests, feedback and complaints with empathy, discretion and a timely focus on resolution.
- Maintain a strong knowledge of resort accommodation, dining venues, experiences, transport arrangements, promotions and operating hours.
- Coordinate with Housekeeping, Maintenance, Food and Beverage, Activities and other departments to ensure guest needs are addressed promptly.
- Process payments and maintain accurate cash, credit card and account records in line with financial procedures.
- Perform administrative duties including updating guest profiles, preparing reports, managing correspondence and maintaining Front Desk records.
- Assist with luggage, transport and arrival or departure arrangements where required.
- Ensure the Front Desk area remains clean, organised, presentable and stocked with relevant guest information.
- Follow all resort policies, procedures, security requirements, privacy obligations and workplace health and safety standards.
- Support shift handovers by communicating relevant guest information, operational updates and outstanding tasks clearly to team members.
- Contribute positively to a collaborative team culture and uphold the service standards and values of Daydream Island Resort.

To be successful in this role, you will demonstrate:

- Previous experience in a Front Office, reception, reservations or guest services role within a hotel, resort or hospitality environment.
- Excellent communication and interpersonal skills, with a genuine passion for delivering exceptional guest service.
- Strong attention to detail, organisational skills and the ability to manage competing priorities.
- Confidence using computer systems, reservation platforms and point-of-sale or payment systems.
- A calm, professional and solutions-focused approach when working under pressure.
- The ability to work independently as well as collaboratively within a diver

📌 Guest Service Agent (Whitsunday Regional)
🏢 Daydream Island Resort
📍 Whitsunday Regional