Iconic I.T Solutions is a growing Melbourne-based Managed Service Provider (MSP), delivering managed IT, Microsoft cloud solutions, networking and cybersecurity services to small and medium-sized businesses.

We're a hands-on, technically focused team that values quality work, practical solutions and taking ownership of what we deliver.

We're looking for an experienced Level 3 Systems Engineer who enjoys working across a variety of technologies and wants to play an important role in a growing MSP.

About Iconic I.T Solutions

Iconic I.T Solutions is a growing Melbourne-based Managed Service Provider (MSP), delivering managed IT, Microsoft cloud solutions, networking and cybersecurity services to small and medium-sized businesses.

We're a hands-on, technically focused team that values quality work, practical solutions and taking ownership of what we deliver.

We're looking for an experienced Level 3 Systems Engineer who enjoys working across a variety of technologies and wants to play an important role in a growing MSP.

About the Role

This is a hands-on engineering position focused on delivering projects, deploying new solutions and managing client infrastructure.

This is not a traditional helpdesk role. You'll be working on Microsoft 365, Azure, networking, server infrastructure and security projects, while also acting as a senior escalation point for our existing Level 1 and Level 2 engineers.

Our clients are primarily small and medium-sized businesses, so we're looking for someone who enjoys technical variety and can deliver reliable, secure solutions without unnecessary complexity.

Key Responsibilities





- Deploy and manage Microsoft 365, Intune, Autopilot, Entra ID, Conditional Access, Exchange Online, SharePoint and Microsoft Defender.

- Build and maintain Azure Windows Server VMs, virtual networks, storage, backups and VPN connectivity.

- Deploy and manage Azure Virtual Desktop (AVD) environments, including host pools, session hosts and FSLogix.

- Configure and troubleshoot Fortinet FortiGate firewalls, VLANs, IPsec VPNs, routing, NAT and security policies.

- Deploy and maintain Windows Server, Active Directory, Group Policy, Hyper-V and hybrid environments.

- Deliver Microsoft 365 migrations, server deployments, firewall installations and cloud infrastructure projects.

- Troubleshoot complex technical issues escalated by Level 1 and Level 2 engineers.

- Work directly with clients to implement solutions and resolve technical challenges.

- Maintain accurate technical documentation and identify opportunities to improve client environments.

About You

We're looking for a practical, technically capable engineer who enjoys solving problems and taking ownership of their work.

Ideally, you'll bring:

- Solid hands-on experience with Microsoft 365, Azure, Windows Server and networking.





- Practical experience configuring and troubleshooting Fortinet FortiGate firewalls.

- Experience deploying and maintaining Azure infrastructure, including Azure VMs and AVD.

- Strong knowledge of Intune, Entra ID, Autopilot and Microsoft 365 security.

- Experience working in an MSP or supporting multiple business environments.

- The ability to independently deliver technical projects from start to finish.

- Strong troubleshooting, problem-solving and communication skills.

- The ability to guide junior engineers through complex technical issues.

- A proactive approach to learning and improving systems.

Highly Advantageous - Certifications, AI & Automation

Microsoft & Fortinet Certifications

Relevant industry certifications would be highly regarded, including:

- AZ-104 – Azure Administrator Associate

- MD-102 – Endpoint Administrator Associate

- MS-700 – Teams Administrator Associate

- SC-300 – Identity and Access Administrator Associate

- AZ-140 – Azure Virtual Desktop Specialty

- AB-900 – Copilot and Agent Administration Fundamentals

- AB-650 – Microsoft 365 and AI Services Administrator Associate

- Fortinet NSE 4 or higher – Networking and security certifications

Other relevant Microsoft 365, Azure, SharePoint or cybersecurity certifications would also be valued.

AI & Automation

Experience or an interest in the following would be advantageous:

- Microsoft 365 Copilot and its practical use within business environments.

- Microsoft Power Automate for streamlining everyday business and IT

📌 Systems Engineer (Melbourne)
🏢 Iconic I.T Solutions
📍 Melbourne