Take the next step in your healthcare billing career with UnitingCare, a trusted, purpose-led organisation where your work makes a real difference. Enjoy hybrid flexibility, generous salary packaging, great employee benefits and opportunities to grow your career.

Healthcare Billing Team Leader (Billing Pod Lead)

Employment Term:

Permanent Full Time

Location:

Ann Street, Brisbane CBD ( Hybrid )

Remuneration:

$42.18 p/hr + Super +

Salary Packaging Advantages

(increases your take-home pay)

Make a meaningful difference

Ready to take the next step in your healthcare billing career?

Join our Revenue Hub as a

Billing Pod Lead , where you’ll

lead a small team , help shape best-practice billing processes and play an important role in managing the

patient revenue cycle across our hospital network .

Working closely with

health funds and stakeholders

across the business, you’ll help drive

timely billing, debt recovery and strong revenue outcomes , while supporting and developing your team to deliver at their best.

Your part in our Revenue Hub team

Reporting to the Patient Accounts and Billing Hub Manager, you’ll

lead a small billing team

dedicated to a health fund group and take ownership of ensuring billing activities are effectively prioritised, managed and delivered against

key KPIs .

Working with a high degree of autonomy, this is a

hands‑on leadership role

where you’ll provide guidance on

complex billing matters , build strong relationships with health funds and internal stakeholders, and identify opportunities to

continuously improve

the way we work.





Key duties

Lead, coach and support

a small team of billing staff dedicated to a health fund group, supporting a safe and positive working environment.

Oversee

billing and collections activities , establishing best-practice processes and ensuring work is completed accurately and on time.

Monitor

team performance and KPIs , using reporting and insights to identify priorities and improve outcomes.

Act as an

escalation point for complex billing queries

and provide guidance to support effective resolution.

Build productive relationships with

health funds

to support timely billing and rapid recovery of outstanding debt.

Review and interpret health fund contracts , keeping the team informed and educated on relevant changes.

Work collaboratively with key stakeholders including

Clinical Coding, Health Information Systems, Hospital Registration teams and Patient Administration .

Identify

training and development needs , provide meaningful performance feedback and support continuous improvement across the team.

Undertake Billing Officer duties as required.

What makes a difference for us?

You’ll bring a combination of

healthcare billing knowledge

and





people leadership experience , with the confidence to guide a team and navigate

complex billing matters .

Essential:

Knowledge of

health fund arrangements .

Demonstrated

team leadership experience .

Ability to

read and interpret commercial contracts .

A comprehensive understanding of

medical terminology .

Desirable:

Certificate III in Business Administration

or equivalent, and/or applicable experience in a role demonstrating the relevant skills.

High

attention to detail .

Demonstrated

customer service skills

at a high level.

Knowledge of

billing processes and software .

Demonstrated experience using

medical terminology

at an intermediate level.

Ability to

manage time effectively .

Ability to have

complex financial conversations with patients

in a sensitive manner.

A willingness to

learn, develop and grow .

Ability to

coach and provide guidance

to team members.

What makes a difference for you?

NFP Salary Packaging:

Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: SalaryPackagingExplained

Flexible work arrangements

to support work‑life balance

A recognition and rewards platform , providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and

📌 Healthcare Billing Team Leader (Brisbane)
🏢 Unitingcare Health
📍 Brisbane