Product Support Specialist - Construction At CNH, we're driven by a clear purpose:

we serve and advance the people who feed and build a growing world.

As a global leader in agriculture and construction, we create the equipment, technology, and solutions that help our customers work more productively and sustainably. Our success starts with our people, and we foster a collaborative culture where innovation thrives and every employee has the opportunity to grow.

Grow a Career. Build a Future. If you're ready to make an impact and build a career with purpose, there's a place for you at CNH.

Take your technical expertise beyond the workshop and into a role where you'll influence machine performance, dealer capability, and customer satisfaction across Australia and New Zealand.

We're looking for a Technical Support Specialist based in St Marys NSW to provide expert technical support for our construction equipment portfolio across Australia and New Zealand. Working closely with dealers, customers, and internal teams, you'll play a key role in reducing machine downtime, resolving complex technical issues, and improving customer satisfaction.

Company description:

At CNH, we're driven by a clear purpose:

we serve and advance the people who feed and build a growing world.

As a global leader in agriculture and construction, we create the equipment, technology, and solutions that help our customers work more productively and sustainably. Our success starts with our people, and we foster a collaborative culture where innovation thrives and every employee has the opportunity to grow.





Grow a Career. Build a Future. If you're ready to make an impact and build a career with purpose, there's a place for you at CNH.

Job description:

Take your technical expertise beyond the workshop and into a role where you'll influence machine performance, dealer capability, and customer satisfaction across Australia and New Zealand.

We're looking for a Technical Support Specialist based in St Marys NSW to provide expert technical support for our construction equipment portfolio across Australia and New Zealand. Working closely with dealers, customers, and internal teams, you'll play a key role in reducing machine downtime, resolving complex technical issues, and improving customer satisfaction.

Key Responsibilities

Provide technical support and troubleshooting for construction equipment

Investigate and resolve complex hydraulic, electrical, engine, powertrain, and electronic system issues

Support dealers through technical guidance, coaching, and training

Manage escalated customer and machine downtime cases

Review warranty claims and support product failure investigations

Conduct dealer and customer site visits, machine inspections,



and technical assessments

Support new product launches, field campaigns, and continuous improvement initiatives

Work closely with engineering, product support, and quality teams to improve product reliability

Experience Required

Trade qualified in Heavy Equipment, Diesel Mechanics, Automotive, Agricultural Machinery, or a related field

Strong experience with construction equipment or heavy machinery

Advanced diagnostic and fault-finding skills across mechanical, hydraulic, and electrical systems

Experience working with dealer networks, field service, or technical support environments

Customer-focused with excellent communication and relationship-building skills

Comfortable travelling to dealer and customer sites as required

What We Offer We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:

Opportunity to develop your skills in a dynamic setting

Competitive base salary and performance incentives

Fully maintained tool of trade vehicle provided

Retail & health insurance discounts

Paid parental leave

Novated leasing

📌 Product Support Specialist (Sydney)
🏢 Cnh Industrial
📍 Sydney