DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future. For more information, please visit: www.didiglobal.com/news

About the team/role

The City Operations team drives business growth and operational performance across Australia and New Zealand. We turn business insights into actionable strategies and work closely with cross-functional teams to deliver measurable results.

In this role, you’ll be...

- Develop and execute operational strategies through business analysis, chance identification, and ongoing performance tracking.
- Review day-to-day operational processes, identify efficiency bottlenecks, and build workflows using AI, data analysis, and automation tools. Applications include data processing, KPI monitoring, anomaly alerts, and report generation.
- Develop reusable tools, workflows,



and operating practices, and support their adoption to strengthen the team’s analytical, execution, and AI capabilities.
- Collaborate with Operations, Product, Algorithms, and Engineering teams to test, launch, and roll out tools and workflows, continuously improving usability, reliability, and business impact.

We’re eager to be in touch because you have...

- A bachelor’s degree or above, preferably in Computer Science, Mathematics, Statistics, Data Science, Engineering, or a related field.
- Relevant experience in operations strategy, data analysis, or business process improvement, with hands‑on experience building workflows using AI, code, or automation platforms.
- Strong business understanding and analytical thinking, with the ability to translate operational challenges into clear analytical approaches and practical solutions.
- Practical experience applying AI and building multi-step workflows that connect large language models, data sources, and business tools through automation platforms or code.
- Proficiency in SQL and working knowledge of Python for data processing, scripting, and API integration, with the ability to independently build, debug, and maintain practical tools.
- Strong execution and project delivery skills,



with the ability to take solutions from requirements gathering and prototyping through rollout and adoption, and measure their impact on efficiency and business outcomes.
- Strong communication, collaboration, and knowledge-sharing skills, with the ability to help colleagues adopt AI tools and communicate effectively in English in day-to-day work.
- Reducing manual work, improving analytical efficiency, or delivering better business outcomes through automation would be an advantage.

You’ll love working at DiDi because...

We create user value
We are data-driven
Win‑win Collaboration
We believe in integrity
Growth
Diversity and Inclusion

We are committed to building inclusive and diverse teams

At DiDi, we believe that our differences are our biggest source of strength. That’s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

📌 Operations Manager (Melbourne)
🏢 Didi Global
📍 Melbourne