Build relationships. Take ownership. Make an impact.

As one of Australia's fastest growing approved Support at Home providers, we're changing the way older Australians experience aged care. By combining personalised support, innovative technology and a fresh approach to service delivery, we're helping people maintain their independence and choice while living at home.

And here's the exciting part: you don't need previous aged care experience. If you've worked in customer service, client relationship management, service coordination or a similar environment, we'd love to hear from you.

The Opportunity This is a people focused, phone based role that combines client relationship management, service coordination and problem solving.

You'll take ownership of your own client portfolio, developing an understanding of each client's needs, building strong relationships and helping them navigate their care arrangements.

From coordinating services and resolving enquiries to managing competing priorities and supporting clients through challenging situations, you'll play an important role in delivering a positive and consistent client experience.

You'll be supported by a team-oriented team, modern systems and ongoing learning opportunities as you develop your knowledge of the aged care industry.

What You'll Be Doing

Manage an allocated portfolio of clients, providing consistent and personalised support

Build and maintain positive relationships with clients, families and service providers

Coordinate services and respond to changing client needs and priorities

Manage inbound and outbound calls and emails in a busy, phone based environment

Take ownership of enquiries, investigate issues and follow through to resolution





Work closely with internal teams and service providers to ensure coordinated support

Maintain accurate client records and updates using CRM and Microsoft systems

Identify concerns and escalat…

What You'll Bring

Experience in customer service, case management, client relationship management or service coordination.

Confidence managing multiple clients, enquiries or competing priorities

Strong communication skills and the ability to build rapport with a diverse range of people

A proactive approach to problem solving and a genuine sense of accountability

Empathy, patience and resilience when navigating challenging conversations

Strong organisational skills, attention to detail and confidence using technology

A willingness to learn, adapt and grow in a rapid paced setting

Experience in aged care, healthcare or community services is welcome, but not essential. We value transferable skills and a genuine commitment to delivering excellent client support.

Why Trilogy Care?

$75,000 + up to $5,000 KPI-based bonus

Transfer your customer service experience into a meaningful career

Learn about aged care while developing your professional skills

Work with AI, automation and innovative technology

Genuine career progression and development opportunities

Supportive, collaborative and energetic team environment

Modern King Street office close to public transport

Regular team events and celebrations

If you're ready to take your customer service experience into a role where every conversation can make a difference, we'd love to hear from you.

Please Note You’ll need full Australian work rights to join our team. As part of our standard recruitment process, we’ll conduct a working rights check, police check and request professional references during onboarding.

📌 Case Manager (Brisbane)
🏢 Trilogy Care
📍 Brisbane