WISE Workplace is seeking an experienced and highly organised Administration Support Officer to join our team on a permanent basis.

This is a hands‑on, high-level administration role providing support across our workplace services operations. You’ll work closely with our Practice Leads, investigators and broader team to help ensure matters are established accurately, documentation is professionally prepared, deadlines are monitored and day‑to‑day administrative processes run smoothly.

The position supports workplace investigation matters across their service delivery lifecycle, where accuracy, responsiveness, confidentiality and attention to detail are particularly important. The role requires someone who can work independently, anticipate administrative requirements, proactively follow up on outstanding actions and manage competing priorities.

At WISE Workplace, our purpose is to provide clients with timely, reliable, accurate and independent information that supports well‑informed decision‑making. Our values centre on making a difference, challenging ourselves, communicating honestly, working as a team and caring about the people we work with.

This is an opportunity to join a professional and collaborative setting in a role where strong administration genuinely makes a difference to the quality and efficiency of our services.

What you’ll be doing Your responsibilities will include:

Providing high‑level administrative support to the Workplace Services team

Setting up and maintaining new matters in our case management system

Preparing and formatting proposals, correspondence, reports and other documentation

Coordinating administrative requirements for new and ongoing matters

Monitoring administrative workflows, deadlines and outstanding actions





Monitoring email admin inbox

Assisting with the administrative processing and quality checking of investigation reports

Maintaining accurate case, financial and workflow records

Processing client and contractor invoices

Assisting with case audits and compliance administration

Liaising with clients on routine administrative matters and ensuring enquiries are directed appropriately

Providing administrative support to Practice Leads and investigators

Identifying administrative issues or potential delays and escalating these appropriately

Supporting improvements to administrative processes and systems

About you This role would suit an experienced administration professional who enjoys being across the detail and providing dependable support in a busy professional environment.

You’ll ideally bring

Excellent organisation and time‑management skills

A high level of attention to detail and accuracy

Strong written and verbal communication skills

Confidence preparing professional correspondence and documentation

The ability to manage competing priorities and deadlines

Strong computer and systems skills

The ability to work independently while also being a collaborative team member

Sound judgement and discretion when handling sensitive and confidential information

The ability to give and receive feedback openly, respectfully and constructively, with a genuine willingness to learn and improve

If you’re an experienced administrator who takes pride in being organised, dependable and one step ahead, we’d love to hear from you.

As part of our recruitment process, shortlisted candidates may be required to complete practical, real‑time administration tasks or assessments designed to demonstrate the skills required for the role.

📌 Administration Support Officer (Melbourne)
🏢 Wise Workplace
📍 Melbourne