Perpetual is seeking a Senior Service Operations Analyst to own ITIL-aligned service management across a complex technology setting. You will lead major incident, problem and change activities with Tech and service partners to improve resilience and performance. You'll analyze service data, build dashboards, and drive continuous improvement while coordinating with stakeholders and providing 24/7 incident support on a roster. This 12-month contract offers a dynamic, collaborative environment.
📌 Senior IT Service Ops Lead (Sydney)
🏢 Perpetual
📍 Sydney
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