The Project Director – Customer Delivery is responsible for theend-to-end execution of customer contracts, from order intake through to final handover and acceptance. This role ensures projects are deliveredsafely, on time, within budget, and to Vertiv quality standards, while maintaining strong customer relationships and protecting company margins. The Project Director leads cross-functional teams across engineering, supply chain, manufacturing, logistics, installation, and commissioning to deliverintegrated critical infrastructure solutions, including power, thermal, and IT systems.

Key Responsibilities
End-to-End Project Ownership
- Own full lifecycle delivery fromorder booking to customer handover
- Ensure alignment with contractual scope, commercial terms, and technical requirements
- Act as thesingle point of accountabilityfor project performance
- Serve as the primary executive interface with the customer
- Build and maintain strong relationships with hyperscale, colocation, and enterprise clients
- Manage expectations, communications, and escalations
- Lead governance forums (steering committees, project reviews)
- Own project P&L;, includingrevenue, margin, and cash flow
- Drive cost control, forecasting accuracy, and risk mitigation
- Manage variations, claims, and change orders
- Ensure billing milestones and cash collection targets are achieved Project Execution & Delivery Excellence
- Lead integrated project planning across engineering, procurement, construction, and commissioning
- Ensure adherence to schedule, quality, and safety standards
- Drive execution usingLean, Agile, and structured project management methodologies
- Monitor and report KPIs (schedule adherence, cost variance, quality metrics) Risk & Compliance Management
- Identify, assess, and mitigate project risks (technical, commercial,



supply chain, regulatory)
- Ensure compliance withcontractual obligations, local regulations, and Vertiv standards
- Lead issue resolution and recovery planning where required Cross-Functional Leadership
- Lead and coordinate global, regional, and local teams
- Align internal stakeholders across:
- Engineering
- Manufacturing
- Supply Chain
- Field Services
- Quality & EHS Supply Chain & Manufacturing Integration
- Ensure alignment with manufacturing schedules and supply chain constraints
- Mitigate risks related to long lead items and logistics
- Drive collaboration between factories and project teams
- Oversee site execution, installation, and commissioning activities
- Ensure successful system integration and performance validation
- Lead final acceptance, documentation, and customer handover
- Ensure smooth transition toservice and lifecycle support teams Key Performance Indicators (KPIs)
- Gross margin achievement / improvement
- Forecast accuracy
- Change order capture and claims recovery
- Safety performance (zero harm)
- Quality metrics (defects, rework rates) Qualifications & Experience
- Bachelor’s degree in Engineering, Project Management, or related field
- 12–15+ years of experience indata center, critical infrastructure, or EPC project delivery
- Proven track record managinglarge-scale, complex projects($10M–$100M+)




- Strong commercial and contractual management experience
- Experience working with hyperscale or colocation customers preferred
- Robust commercial and financial acumen
- Deep understanding ofmission-critical infrastructure systems
- Leadership across matrix organizations
- Risk management and problem-solving
- Excellent communication and negotiation skills
- Ability to operate in fast-paced, high-pressure environments Travel Requirements
- Willingness to travel (30–50%) depending on project location The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities. Why This Role is Critical to Vertiv This role directly impactscustomer satisfaction, revenue realization, and profitabilityby ensuring that complex, high-value contracts are delivered with excellence. It is central to Vertiv’s ability to support the rapid growth ofhyperscale and AI-driven data center infrastructure globally. OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion. OUR STRATEGIC PRIORITIES
- Financial Strength VERTIV BEHAVIORS
- Act with urgency
- Think big and execute
- Lead by example
- Learn and seek out development About Vertiv Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more

📌 Project Director (Sydney)
🏢 Vertiv
📍 Sydney