National Disability Insurance Agency – Newcastle NSW Currently, there are around 5.5 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian. Our participants, Our people, Our purpose National Disability Insurance Agency – Newcastle NSW The Technology Services Division has an APS5 Power Platform Administrator vacancy within the Agency Technology Services Branch. The Agency Technology Services Branch supports all ICT systems and infrastructure for the NDIA including the primary business applications such as SAP CRM and Salesforce CRM. End User Computing is an exciting team to be a part of. Within the directorate, this role supports the protected, governed and effective use of Microsoft Power Platform across the Agency. We support innovation by empowering business areas to automate processes, build solutions and improve services through low-code technologies while maintaining strong governance, security and compliance practices. Our culture is built on collaboration, continuous improvement and knowledge sharing. We work together to solve complex challenges and deliver outcomes that support the Agency's purpose of building a world-leading National Disability Insurance Scheme. Where you can add value As an APS5 Power Platform Administrator,



you will support the administration, governance and operational management of Microsoft Power Platform services across the Agency. You will work closely with technical specialists, service desk staff and business stakeholders to ensure Power Platform services remain secure, reliable and effective. Duties include:
- Provide support for Power Apps, Power Automate, Copilot Studio and Dataverse services.
- Assist with administration and configuration of Power Platform environments.
- Support management of environments, connectors, security roles and data loss prevention policies.
- Troubleshoot platform issues and assist with incident and request management.
- Monitor service health, licensing, compliance information and capacity usage.
- Support governance, reporting and operational management activities.
- Develop and maintain documentation, procedures and support materials.
- Contribute to change management, continual improvement and service optimisation initiatives.
- Assist stakeholders, citizen developers and business users with platform enquiries and support requests Enough

about us
, let’s talk about you You are a proactive, service-focused professional with experience supporting ICT platforms and an understanding of Microsoft Power Platform including Power Apps, Power Automate and Copilot Studio. You enjoy troubleshooting issues,



maintaining reliable services and helping users work effectively within established security and governance requirements. You work effectively across diverse teams, communicate technical information clearly and collaborate with technical specialists and business stakeholders. You use sound judgement to manage competing priorities, maintain accurate documentation, identify opportunities for continuous improvement and recognise when issues require escalation all in support of organisational objectives. Skills
- Strong technical troubleshooting and problem-solving skills.
- Ability to communicate technical information clearly to a range of audiences.
- Effective stakeholder engagement and customer service skills.
- Ability to work independently and manage competing priorities.
- Strong attention to detail and commitment to quality outcomes.
- Ability to support governance, compliance and continuous improvement activities. Knowledge
- Microsoft Power Platform administration and support.
- Power Platform governance, security and compliance practices.
- ICT service management and ITIL-aligned processes.
- Microsoft 365 services and integration capabilities.
- Australian Government cyber security, privacy and records management requirements.
- Emerging low-code technologies and Power Platform capabilities. Experience & Qualifications
- Experience supporting Microsoft Power Platform, Microsoft 365 or similar enterprise cloud services.
- Experience providing administration, configuration, monitoring and operational support for ICT platforms.
- Experience supporting incident, request, change and knowledge management processes.
- Experience contributing to governance, compliance, reporting or risk management activities (desirable).
- Experience working in, or supportin

📌 Power Platform Administrator (Newcastle)
🏢 National Disability Insurance Agency
📍 Newcastle