Optus in Sydney, Australia seeks a Manager Service Operations to lead Service Centre teams, drive ITIL processes, and deliver exceptional customer service. You will shape policies, coordinate resources, and steer performance improvements in a dynamic MSP-like environment.
The role focuses on enterprise and government client support, with solid emphasis on governance, stakeholder collaboration, and continuous service enhancements. Hybrid work options available.
📌 Senior Service Operations Leader (Sydney)
🏢 Optus
📍 Sydney
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