Petcover is seeking a proactive Contact Centre Team Leader to support Sales, Customer Service, and Policy Administration teams in Melbourne. You will coach, monitor performance, and ensure accurate processing to deliver exceptional customer experiences.
You will lead daily operations, manage workflows, provide training, and act as the escalation point for complex issues while collaborating with underwriting, operations and marketing to drive improvements.
📌 Contact Centre Coaching (Melbourne)
🏢 Petcover
📍 Melbourne
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