12-month contract + potential 12-month extension

Hybrid working | Minimum 3 days onsite per week

Australian citizenship and current Baseline clearance mandatory

We're seeking two experienced API/Integration Support Analysts to join a Federal Government agency, supporting critical integration platforms and services.

You'll work within a multidisciplinary team to maintain API availability, investigate incidents and support digital partners. This is a hands-on production support role involving MuleSoft and IBM API Connect.

What you'll do

- 12-month contract + potential 12-month extension

- Hybrid working | Minimum 3 days onsite per week

- Australian citizenship and current Baseline clearance mandatory

We're seeking two experienced API/Integration Support Analysts to join a Federal Government agency, supporting critical integration platforms and services.

You'll work within a multidisciplinary team to maintain API availability, investigate incidents and support digital partners. This is a hands-on production support role involving MuleSoft and IBM API Connect.

What you'll do

- Troubleshoot production integration incidents and coordinate resolution with technical and development teams.

- Maintain and configure MuleSoft and IBM API Connect APIs and applications.

- Test APIs and environments, and monitor API health, performance and usage.

- Support digital partner registration and onboarding, working with internal and external stakeholders.





- Improve support processes and maintain operational and configuration documentation.

- Participate in an on-call roster to maintain the availability and reliability of critical integration services.

What you'll bring

- At least 2-3 years' experience working with APIs and/or integration technologies.

- Experience troubleshooting issues and managing competing priorities in high-pressure environments.

- A robust understanding of API and integration technologies, with the ability to learn new platforms quickly.

- A quality-focused approach to improving processes and service delivery.

- Strong communication skills, including the ability to explain technical issues to non-technical stakeholders.

Highly regarded

- Administration and configuration experience with MuleSoft or IBM API Connect.

- Exposure to CRM systems.

- An interest in accessibility and accessible design and development.

Mandatory requirements

- Australian citizenship.

- Current Baseline security clearance.

- Availability to work a minimum of three days onsite per week.

- Willingness to participate in an on-call support roster.

Desired Skills and Experience

- API & Integration Support
- MuleSoft
- IBM API Connect
- Production Support
- Incident Management
- API Testing
- API Monitoring & Troubleshooting
- Application Configuration
- Stakeholder Management
- Technical Documentation
- Process Improvement
- CRM Systems

📌 API/Integration Support Analyst (Parramatta)
🏢 Talent
📍 Parramatta