Service Manager | Operations, Leadership & Technical Strategy

About the Opportunity

An exceptional chance has arisen for a proven, forward-thinking

Service Supervisor

to take operational ownership of a high-performing Service Department. If you thrive on leading teams, driving operational efficiency, and delivering high-level client outcomes across reactive, preventative, and minor project works, this is the strategic yet hands-on leadership role you've been looking for. Written from an agency perspective, we are searching for a true operational leader—someone who balances people management, service delivery, and financial performance with ease. Key Responsibilities

Departmental Leadership:

Lead, mentor, and foster a safety-first, high-performance culture across field technicians, coordinators, subcontractors, and admin teams. Service Delivery & Operations:

Oversee day-to-day operations across reactive service, preventative maintenance, warranty repairs, and system upgrades to meet SLAs and KPIs. Scheduling & Resource Planning:

Drive technician utilization, optimize workload balance, and manage after-hours coverage and site allocations. Quotations & Estimating:

Scope works, prepare competitive quotations, conduct site assessments, and support key tender submissions. Client & Stakeholder Engagement:

Act as the key escalation point, build strong client relationships,



and identify lifecycle upgrade opportunities. P&L; & Administration:

Ensure swift, accurate job invoicing, oversee stock/asset management, and drive cost-effective, profitable service outcomes. Safety & Compliance:

Enforce strict adherence to Australian Standards, WHS compliance, SWMS documentation, and trade licensing. What We Are Looking For

Proven experience as a Service supervisor, Operations Manager, or Senior Service Coordinator within technical, mechanical, or industrial service sectors. Strong leadership capability with a background in managing field-based technicians and office personnel. Solid commercial acumen with experience in job costing, estimating, scope preparation, and operational scheduling systems (CRM/ERP). Exceptional communication skills with a track record of building trusted relationships with corporate clients, contractors, and internal teams. A deep commitment to Workplace Health & Safety (WHS) and high-quality compliance standards. What’s on Offer

Competitive Package:

salary + superannuation + company benefits. Autonomy & Impact:

Take ownership of a key business unit and drive meaningful operational improvements. Career Growth:

Join a stable, growing business that invests in its leadership team and long-term development.

📌 Service Supervisor (Sydney)
🏢 Core Talent
📍 Sydney