Contracts - Site Operations Officer

- Department: Contracts
- Reports directly to: Contracts Operations Supervisor
- Reports indirectly to: Contracts Manager
- Number of reporting relationships: 2
- Travel Requirements: Infrequent travel required within the metropolitan area
- Employing entity: Capital Transport and Logistics Group Pty Ltd
- authority to act: This position must act within written group policies, procedures and operations manuals. All decisions outside these parameters must be approved by your direct manager.
- Critical relationships (internal):
- National Operations Manager
- State Manager
- National Account Manager
- Contracts Manager
- Contracts Department
- Operational Departments (Courier, Taxi Trucks, Fleet)
- Customer Service Department
- Sales and Account Management Department
- HR, HSEQ and Legal Departments

- Critical relationships (EXternal):

- Existing sub-contractors
- Existing end customers
- Major clients

Position Summary

As a Contracts Site Operations Officer, you will report directly to the Contracts Operations Supervisor and indirectly to the Contracts Manager. You will be primarily located at your assigned client’s site. It is your responsibility to ensure that the transport operation at your site runs efficiently through maintaining effective procedures, competent staff and ensuring it is adequately resourced according to demand. You must also make sure that client stock is received and dispatched in good order, undamaged, and stored in the staging area in accordance with the Capital Group policies. You are responsible for ensuring that client’s jobs are scheduled appropriately to maximise productivity and service.

1 Key Responsibilities and Tasks

1.1 site management





- You must ensure you meet the following performance measures and Key Performance Indicators (KPI):
- Ensure that any loss of clients’ goods does not exceed the benchmarked KPI and is reported to the Claims Team; Benchmark KPI: Does not exceed a maximum of 1% of any individual consignment.
- Minimise damage to product and property through sub- contractor training; Benchmark KPI: Damage does not exceed a maximum of 1% of any individual consignment.
- Achieve site delivery in full on time (DIFOT); Benchmark KPI: Minimum DIFOT of 98%
- Reviews of deliveries against delivery manifests; Benchmark KPI: Do not fall below 99% accuracy

- Facilitate monthly toolbox meetings (unless otherwise specified in the client Service Level Agreement) with sub-contractors, ensuring the content is relevant to the work performed. The toolbox must:

- address any issues or concerns that arise as a result of the client’s activities;
- include observations and feedback of the work being performed;
- include updates on any changes to the service that affect the sub-contractors; and
- Include facilitation of training to the sub-contractors that is developmental and/or performance based.

- You must review toolbox meeting minutes to confirm that meetings are being held,



the minutes include sufficient content of what has been discussed, all outstanding items and training are addressed, and that the meetings add value to the client, our sub-contractors and workplace health and safety generally.
- You must assess the site on a daily basis to ensure there are no hazards and/or safety concerns. When conducting these daily inspections you must ensure the entire Warehouse premises, including the despatch area, are clean and tidy with no obstructions in the aisles (other than stock which is in the process of being put away on a daily basis) or exits. Where you identify a risk, you must use your best endeavours to identify and implement suitable control measures prior to escalating the issue to your Manager.

- Ensure high visibility clothing is worn at all times within the Warehouse and despatch areas and ensure that the requirement to wear the correct personal protective equipment is enforced upon all employees, sub-contractors, labour hire personnel and visitors entering the despatch area.
- Ensure client orders are provided to the correct sub-contractors and that the despatch area operates efficiently through:
- Having goods despatched from the warehouse accurately picked, audited for accuracy by a Warehouse, and waiting in the despatch area for pick-up;
- Comprehensive auditing of the goods for any signs of damage, including the packaging itself;
- Explicit communication with the relevant sub-contractors;
- Not unduly holding up sub-contractors through inefficient processes or non-work-related activities.

- Review all deliveries against the delivery manifest to identify any anomalies, defects or damage prior to signing

📌 Contracts - Site Operations Officer (Sydney)
🏢 Capital Transport Group
📍 Sydney