Who we are:

At Claro, we support people with complex needs live more independent and confident lives. We set the standard for specialist disability services, delivering excellence in complex support. With 30 years of experience and national coverage, we provide the right homes, supports, and transitions guided by expertise and delivered with care.

The Opportunity:

The Accommodation Services Manager will lead, mentor, and develop a dedicated team, foster a culture of excellence, and build strong relationships with clients, families, and community partners across the Western Melbourne region.

This is a vital leadership role supporting individuals with disabilities and complex needs, ensuring they receive exceptional, personalised care.

Key Responsibilities:

Oversee daily operations across your portfolio, ensuring seamless service delivery

Lead, mentor, and develop a passionate team committed to quality care

Ensure clients achieve their goals through personalised plans that promote independence, social engagement, and wellbeing

Build and maintain positive relationships with clients, families, community organisations, and stakeholders

Responding to incidents and feedback in a timely manner

Support the development and review of care plans and documentation

Ensure compliance with policies, procedures, and legislative requirements

What Success Looks Like:

Clients and their families feel supported, engaged and respected





Support workers are confident, capable and well supported

Rostering and operational processes run smoothly

To be successful in this role you will have:

Proven leadership experience in community services, disability, or aged care; ideally within NDIS

Qualifications in Community Services, Management, Business, or related fields are desirable

A passion for delivering person-centred, high-quality support

Strong team-building skills and a track record of developing high-performing teams

Proven operational performance management skills in alignment with performance targets and KPIs.

Additional Requirements:

Current National Police Check

NDIS Worker Screening Clearance (or willing to obtain)

Evidence of current work rights in Australia

What’s in it for you:

Opportunity to work for a rapidly growing disability provider

Friendly team environment with a excellent community care spirit

Flexible work initiatives for real work-life-balance including a monthly rostered day off

Monthly Shine Awards

Novated vehicle leasing

We pride ourselves on being an equal opportunity employer, committed to supporting an inclusive & diverse workplace. We encourage and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, people of all ages, cultural identities, gender identities and expressions & LGBTIQA+ people

📌 Accommodation Services Manager (Melbourne)
🏢 Claro Aged Care and Disability Services
📍 Melbourne