Overview This position is responsible for a range of superannuation and administration activities which are part of the Administration Division, relating to the administration of our clients Superannuation products.

The purpose of the role is to ensure that the clients/members are receiving the desired level of administration service within MUFG RS agreement with Trustees. The role will primarily involve processing and peer reviewing of administration items such as payment processing, communications, and account updates and maintenance. It will require complex problem solving, establishing new pensioner memberships, working collaboratively with other administration and Contact Centre staff members and learning recent skills to progress to the next level.

These roles will be based in our Perth, WA office, with a hybrid working arrangement. We’re looking for candidates who are either currently based in Perth or able to regularly work from our Perth office.

Key Accountabilities and main responsibilities

Processing of defined benefits and related activities within agreed internal and client Service level Agreements (SLA’s).

Conduct personal work queue sweeps to ensure all due work items have been completed on a daily basis.

Support Team Leader/Manager together with your other team members in fostering day-to-day collaboration and positive teamwork to ensure that your teams’ objectives are achieved

Escalate items being impacted by IT issues or reliance on other areas with team leader every 24 hours after raising a corresponding/formal request following MUFG RS/Teams escalation procedures.

Advise specialists and team leader as soon as there is a risk of service standards not being met.





Take on rework feedback from Team Leader or other Specialists and proactively put in place measures to reduce personal rework rate to below 2% whilst ensuring efficiency targets of 80% are met.

Action any formal complaint requests for information immediately or within 24 hours of receipt

Comply with legislative (eg AML, SIS) and licence (eg AFSL, RSE) obligations, including the maintenance of up-to-date self-development of required skills and scheme/fund knowledge.

Identify or suggest at least one productivity or process improvement annually

Display behaviours where problems are raised with proposed solutions

Show initiative for project work

Liaise with internal and external clients where applicable

Ensure accurate reporting of Enlighten Statistics.

Participate in team meetings and huddles proactively raising issues/solutions relating to day to day operations.

Continuously update procedural documents/databases where applicable.

Always follow MUFG RS Core Values

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

Experience & Personal Attributes

Extensive hands on experience in the administration of Superannuation (minimum of 2 years)

Comprehensive knowledge of superannuation legislation and procedures





Experience with the principles of administration and operations is desirable

Excellent communication skills both verbal and written

Excellent organisational and interpersonal skills

Excellent Word and Excel skills

Some of our Employment Benefits

FlexiWorks – enabling our employees to work in the office and at home

Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave

Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.

Talent Referral Program

Salary Sacrificing via Superannuation

Employee Assistance Program

Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support

Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft

Novated Car Leasing

Culture at MUFG Pension & Market Services We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilitie

📌 Administrator (Perth)
🏢 Link Group
📍 Perth