Bolton Clarke is seeking an IS Service Desk Team Leader to guide a high-volume service desk across sites, ensuring first-level technical support and SLA compliance. You will manage staffing, incidents, and escalate complex issues while driving improvements in logging and knowledge management.
The role requires a IT/CS degree, ITIL/SLM or incident management familiarity, and solid communication and planning skills to deliver outstanding customer service and operational excellence.
📌 Service Desk Team Lead – SLA (Sydney)
🏢 Bolton Clarke
📍 Sydney
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