Customer Service Representative About the Opportunity We are seeking a motivated and customer-focused Customer Service Representative to join an established team within the automotive industry. This role is ideal for someone with previous

automotive industry experience

who enjoys working with customers, has strong attention to detail and can confidently manage enquiries, order processing and administration in a fast-paced environment.

About the Role You will be responsible for providing a high level of customer service while ensuring customer orders and enquiries are processed accurately and efficiently.

Key responsibilities include:

Responding to inbound customer calls and enquiries

Handling product and technical enquiries via phone and email

Providing customers with product availability, pricing and order updates

Processing orders received via phone, email and electronic systems

Managing backorders, incorrect product codes and order queries

Processing invoices, credits and warranties

Advising customers of current and upcoming promotions

Supporting the Sales team with administration

Identifying potential sales opportunities and providing market intelligence





Participating in regular product and technical training

Preparing reports and maintaining accurate records

About You You will be a confident and personable customer service professional with experience within the automotive industry, ideally with exposure to automotive parts, products or technical enquiries.

You will ideally have:

Previous automotive industry experience

Customer service, order processing or sales support experience

Excellent verbal and written communication skills

Robust attention to detail and accuracy

The ability to manage multiple enquiries and priorities

Confidence learning technical product information

Strong computer and administration skills

A proactive and solutions-focused approach

The ability to work collaboratively within a team

What's on Offer?

Permanent full-time opportunity

Join an established and supportive team

Product and technical training provided

Opportunity to develop your automotive product knowledge

Varied role combining customer service, order processing and administration

📌 Customer Service Representative (Melbourne)
🏢 Veritas Recruitment
📍 Melbourne