Lead the business. Build relationships. Drive growth.

Dreamtime Resorts is an established accommodation marketing and management company seeking an experienced, commercially minded General Manager to lead its team, oversee business operations, strengthen key stakeholder relationships and drive continued growth.

Operating within the accommodation and tourism industry, the business provides marketing, business development and commercial support services to a portfolio of 20+ established resorts along the Queensland coastline.

Behind the business is a close-knit, experienced team with a strong sense of camaraderie, a collaborative approach and a genuine passion for what they do. Our culture is built on mutual respect, trust, loyalty and long-standing relationships, both within the team and with our business partners. We're looking for a leader who values this culture and can build on it as the business continues to grow.

This is a senior leadership opportunity for someone who thrives on taking ownership, developing strong business relationships and delivering measurable commercial results.

The Role

Reporting to the Board, you will be responsible for the overall management, financial performance and strategic growth of the business.

You will lead the internal team, oversee key client and stakeholder relationships and ensure the consistent delivery of services across the accommodation portfolio.

The role requires a balance of strategic thinking, strong financial acumen, effective people management and a proactive, results-driven approach.

Key Responsibilities

Business Leadership & Strategy





- Oversee day-to-day business operations and overall organisational performance.

- Develop and implement business plans, strategic initiatives and growth strategies.

- Review the existing operating model and identify opportunities to improve efficiency, collaboration and service delivery.

- Establish clear business objectives and provide regular performance updates and strategic recommendations to the Board.

Financial & Commercial Management

- Prepare and manage annual budgets, financial forecasts and cashflow projections.

- Monitor revenue, expenditure, profitability and financial performance.

- Assess the commercial contribution of individual properties and service agreements, identifying opportunities to improve profitability and manage costs.

- Prepare and present management reports and ensure financial accountability.

Client & Stakeholder Relationships

- Oversee relationships with accommodation partners, in office managers and key stakeholders, ensuring clear communication and consistent service delivery.

- Monitor client performance and identify opportunities to improve accommodation revenue and commercial outcomes.

- Strengthen client engagement, satisfaction and retention by demonstrating measurable value.

- Participate in Board and Partnership meetings,



providing operational updates and commercial recommendations.

Business Development & Portfolio Growth

- Identify and secure new business opportunities, accommodation properties and commercial partnerships.

- Build relationships with property owners, operators, developers and industry contacts.

- Lead business development activities, proposals and commercial negotiations.

- Oversee the onboarding of new clients and properties.

- Identify opportunities to expand services, leverage the existing portfolio and achieve sustainable revenue growth.

Team Leadership & Operations

- Lead, mentor and manage the team to achieve business objectives.

- Oversee recruitment, performance management, staff development and workplace culture.

- Establish clear goals, responsibilities and performance expectations.

- Drive operational efficiency, collaboration and continuous improvement.

- Foster a positive, supportive and engaging workplace culture where people feel valued, motivated and connected.

- Preserve and strengthen the close-knit team environment, balancing business growth and accountability with the personality and values that make the business successful.

Governance & Compliance

- Ensure compliance with relevant legislation, business regulations and contractual obligations.

- Oversee applicable business licences, registrations, insurance and regulatory requirements.

- Maintain appropriate business policies, procedures, risk management and reporting systems.

- Liaise with accountants, legal advisers and external service providers as required.

About You

We are lookin

📌 General Manager – Accommodation Group (City of Gold Coast)
🏢 Dreamtime Resorts
📍 City of Gold Coast