Where will your career take you next? Let’s find out together.

At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalized cover and specialist support. Zurich Cover-More partners with many of the world’s best-known brands - think major airlines, travel giants, top banks, credit card providers, and large retailers - to deliver more care, more cover, for all.

Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we’re redefining what it means to travel safely and with confidence. Whether it’s a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter.

About the opportunity:

At Zurich Cover-More, we're on an ambitious transformation journey - we're launching Project Sirius, a major global program designed to modernise our technology, processes, customer experiences, and ways of working across our business.

We're seeking an experienced Change Lead to drive the people side of this transformation across ANZ. In this role, you'll partner with business leaders, product teams, operations, technology teams, and global stakeholders to ensure our people, partners, and processes are ready to successfully adopt new capabilities and deliver lasting business outcomes.



If you're passionate about leading organisational change, influencing senior stakeholders, and helping teams navigate complex technology transformation, we'd love to hear from you. This is a maximum term contract role until 31 December 2028.

What you’ll be doing:

- Develop and execute an integrated change strategy aligned with the global transformation roadmap.
- Assess impacts across people, processes, systems, customer journeys, and partner interactions.
- Lead stakeholder engagement activities, sponsor alignment, and change champion networks.
- Drive adoption of shared global processes while balancing regional business requirements.
- Prepare teams for significant changes spanning digital customer experiences, case management, claims, policy servicing, automation, data, and reporting.
- Shape communications, learning, and readiness activities to support successful implementation.
- Partner with business leaders to define future ways of working and identify capability gaps.
- Assess readiness for major releases and provide recommendations for go-live decisions.
- Measure adoption, gather feedback, and implement actions that embed sustainable change.
- Support the introduction of automation, AI, and process transformation initiatives by helping teams adapt to new roles, skills, controls, and workflows.





What skills and experience you’ll bring on this journey:

- A strong track record leading organisational change for large-scale technology or business transformation programs.
- Experience developing change strategies, impact assessments, stakeholder plans, communications, training, and readiness frameworks.
- Exceptional stakeholder management and influencing skills, including experience partnering with senior leaders.
- Experience operating across complex, multi-stakeholder environments with global and regional teams.
- The ability to simplify complex change into practical, engaging, and actionable messages.
- Experience measuring adoption, organisational readiness, and business outcomes.
- Knowledge of structured change methodologies such as Prosci ADKAR or equivalent.
- Experience working within agile, waterfall, or hybrid delivery environments.
- A relevant degree or equivalent qualified experience.

Why you’ll love working with us

We value optimism, caring, togetherness, reliability, results-orientation, and forward-thinking.

We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey.

Job flexibility

We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth

This is an extremely exciting

📌 Change Lead, ANZ (North Sydney)
🏢 Zurich Insurance Group
📍 North Sydney