Knox City Council invites applications for a Customer Experience Improvement Specialist to lead the Pathway CRMS Uplift Project. Based at Knox Civic Centre in Wantirna South, this full time, 2-year fixed-term role focuses on improving customer data quality, governance, processes, reporting and digital experiences within Pathway.
Flexible working is supported to meet operational needs. Reporting to the Head of Customer and Service Improvement, you will drive governance, stakeholder engagement and
📌 CX Improvement Lead – Pathway Uplift Project (Melbourne)
🏢 Council Jobs
📍 Melbourne
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