JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Shaping the future of real estate for a better world At JLL, we see a Brighter Wayforward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:

JLL is seeking expressions of interest for an exceptional General Manager to lead operations at one of Melbourne's premium-grade office assets, in a potential upcoming opportunity. This is a high-profile role managing a flagship property, with accountability for asset performance, tenant relationships, and team leadership. You will drive strategic initiatives that enhance property value, optimise financial performance, and deliver outstanding tenant experiences. Please note: this is an expressions of interest campaign only.

An overview of the role:

- Asset Management & Strategy




- Partner with the Asset Manager to develop and execute strategic plans covering asset positioning, leasing, capital works, and marketing initiatives
- Monitor and report on KPIs whilst maintaining optimal service delivery across all contractual obligations
- Provide strategic recommendations on capital works, leasing transactions, and asset enhancement opportunities
- Lead sustainability initiatives, ensuring data collection and reporting within agreed timeframes

- Tenant Retention & Satisfaction

- Develop and implement comprehensive customer retention programmes that drive satisfaction and loyalty
- Lead lease renewal strategies and negotiations to maximise retention and fee revenue
- Proactively engage with tenants to understand needs, address concerns, and strengthen relationships
- Collaborate with marketing and leasing teams to enhance tenant experiences

- Financial Performance

- Maximise the asset's financial performance through effective budget management and revenue optimisation
- Analyse financial data and market trends to inform decision-making and drive profitability
- Identify cost-saving opportunities and revenue enhancement strategies across operations and services

- Leadership & Stakeholder Management

- Lead and inspire a high-performing team, fostering a culture of excellence and innovation




- Develop team capabilities through performance management, training, and succession planning
- Build strong partnerships with owners, investors, contractors, and service providers
- Ensure alignment on strategic goals and operational deliverables

- Compliance & Risk Management

- Maintain strict adherence to all legislative requirements, industry standards, and contractual obligations
- Implement comprehensive risk management practices covering public liability, safety, and emergency preparedness
- Manage contract variations, renewals, and performance metrics across all service agreements
- Maintain detailed contract registers and compliance reporting systems

Sound like you? This is what we’re looking for:

- Bachelor's degree in Business Administration, Real Estate, or related field (Master's degree preferred)
- Victorian Agents Representative Licence or Real Estate Licence is required
- Proven experience as a General Manager or similar role within A-grade or premium office assets
- Robust understanding of commercial real estate operations, leasing, and property management
- Advanced contract management and legal interpretation skills
- Exceptional leadership skills with a demonstrated ability to motivate teams and achieve results
- Outstanding interpersonal and communication skills for engaging with tenants, stakeholders, and service providers
- Proven track record in driving customer satisfaction and retention
- Strong analytical and financial acumen for budgeting, forecasting, and risk management
- Deep knowledge of the Melbourne commercial office market

Benefits:

- Great employee d

📌 General Manager (Melbourne)
🏢 Jones Lang Lasalle
📍 Melbourne