ReadytotakethenextstepinyourServiceDeskcareer?

We’relookingforaSeniorServiceDeskAnalysttojoinourManagedServicesteaminBrisbane/Sydney.

Thisisagreatopportunityforsomeonewithstrongtechnicaltroubleshootingandcustomerserviceskillswhoenjoystakingownership,supportingothers,andworkinginafast-pacedserviceenvironment.

Whatyou’llbedoing

Provideresponsivetechnicalsupportanddeliverahighlevelofcustomerservice

Investigate,diagnoseandresolveissuesusingremotesystemmanagementtools

Assesstheurgencyandimpactofincidentsandrequests

TakeownershipofMajorIncidentsandprovidetimelystakeholderupdates

SupportServiceDeskAnalyststhroughqueuemanagement,knowledgereviewandqualityassurance

AssistwithnewandimprovedServiceDeskprocesses

Participateinthetransitionofnewclients

Identifyanddocumentknowledgegaps

ContributetocontinuousimprovementacrosstheServiceDesk

Whatwe’relookingfor

You’llbringstrongwrittenandverbalcommunicationskills,excellentcustomerservicecapabilityandtheabilitytostayeffectiveinbusy,high-pressuresituations.

Experienceorknowledgeacrossthefollowingwillbehighlyregarded:

Windows10&Windows11troubleshooting;

PChardwaretroubleshooting

MicrosoftOfficeandOutlook

ActiveDirectoryandExchange

ServiceNoworsimilarITSMticketingplatforms

ITILandServiceLevelAgreements

MentoringandsupportingServiceDeskAnalysts

Relevanttertiaryordiplomaqualificationsandindustrycertificationsaredesirable,withITILv4willbehighlyregarded.

Data#3isASX200listedandreportedgrosssalesof$3.4billioninFY26.HeadquarteredinBrisbanewehaveapproximately1,400employeesacross12locationsinAustraliaandFiji.

WehavebeenvotedHRD'sEmployerofChoiceforthelast11yearsandnamedTop10forAustralia’sBestWorkplacesinTechnologybyGreatPlaceToWork®in2026.





AtData#3,wevaluediversity,equity,andinclusionaskeytoathrivingworkplace.Wearecommittedtobuildingaculturewhereeveryonefeelswelcome,respected,andvalued—andweencourageyourapplication.Data#3willrequestaspartoftherecruitmentprocess,referencechecks,policechecksandverificationofyourrighttoworkinAustralia.

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Hirer responsiveness Salary match Number of applicants

Information Technology Services 1,001-5,000 employees

Data#3 Limited is an ASX200 company focused on helping customers to harness the power of people and technology for a better future.

Built on a foundation of over 45 years’ experience, combined with world-leading vendor technologies, Data#3 is constantly evolving its solutions and services to enable its customers’ success. Leveraging solutions such as cloud, contemporary workplace, security, data & analytics and connectivity, combined with Data#3’s services across consulting, project, resourcing and managed services, Data#3 is delivering the digital future.

Data#3 Limited is an ASX200 company focused on helping customers to harness the power of people and technology for a better future.

Built on a foundation of over 45 years’ experience, combined with world-leading vendor technologies, Data#3 is constantly evolving its solutions and services to enable its customers’ success. Leveraging solutions such as cloud, modern workplace, security, data & analytics and connectivity, combined with Data#3’s services across consulting, project, resourcing and managed services, Data#3 is delivering the digital future.

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What can I earn as a Service Desk Analyst

📌 Senior Service Desk Analyst (Brisbane)
🏢 Data#3
📍 Brisbane