Brisbane Holiday Village is one of Brisbane's leading holiday destinations, known for exceptional guest service and resort-style facilities.
About the role Working closely with our reception leadership, you will play a vital role in ensuring the smooth operation of our front office. Your responsibilities will include managing reservations, handling guest enquiries, coordinating group bookings, and completing daily reconciliation processes. You will report to the supervisor and update Standard Operating Procedures (SOPs). Additionally, you will help maintain high front-office standards and support the team during busy periods. This is a Key full-time position, scheduled across five days per week, and requires availability for weekday, weekend, and public holiday shifts within our operating hours.
Key responsibilities
Welcome guests, handle enquiries, and resolve issues calmly and professionally
Manage bookings, process payments, and complete daily reconciliations
Maintain reception checklists and ensure the desk is organised and ready each shift
Assist with training new reception staff and uphold consistent service standards
Use property management software; experience with NewBook or RTA processes is highly advantageous
Step in to support reception supervising duties when required
Work a flexible 5-day roster covering weekdays, weekends, and public holidays
About you
Mature, professional, and reliable with a steady presence
Prepare to grow into reception leadership role if needed
Quick learner who enjoys responsibility and takes initiative
Solid communication and interpersonal skills
Calm under pressure and able to handle guest issues with clarity and patience
Organised, detail-focused, and confident managing multiple tasks
Comfortable supporting the team and taking on leadership-style responsibilities when needed
Solid computer literacy; NewBook or RTA experience is a strong advantage
Committed to delivering excellent guest service and maintaining a professional front-office environment
Benefits
Full time, salary-based position
Supportive, friendly team culture
Training and professional development
Opportunities to build strong front-office and leadership support skills
Free in office parking and uniform provided
Brisbane Holiday Village is an equal opportunity employer.
We thank all applicants for their interest, and only shortlisted candidates will be contacted.