Be Part Of Something Bigger at Ingenia

At Ingenia, we’re not just building communities, we’re creating places where people truly belong. From unforgettable holidays to vibrant rental living and affordable housing, we’re all about making life better, brighter, and more connected.

Your Next Opportunity

We’re on the lookout for a Community Manager to join our team at Natura Lifestyle site.

Why You’ll Love Life at Ingenia

We believe work should be rewarding, versatile, and full of perks:

- Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50%
- Employee referral, employee of the month, and employee of the year rewards
- Retailer discounts

In this Role, You’ll

- Deliver an outstanding resident experience, measured through satisfaction surveys and Net Promoter Score (NPS)
- Oversee day to day community operations, including presentation standards, occupancy, tenancy and resident engagement
- Lead financial performance through budgeting, planning and management of P&L; outcomes
- Foster a strong sense of community by delivering lifestyle, wellbeing and connection programs
- Lead, motivate and support team members and contractors to consistently deliver high quality outcomes

You’re Likely a Match If You

- Bring experience managing resident or customer relationships in property, hospitality, aged care or community settings
- Are confident leading day to day operations while balancing competing priorities
- Have experience managing budgets, P&L; performance or commercial outcomes
- Handle challenging or emotionally charged situations with empathy, professionalism and clear boundaries
- Are a visible, hands on leader who enjoys being the go to person for residents, teams and stakeholders





Our Recruitment Process

- Apply via our website; no cover letter needed
- Quick phone chat and interview with your future manager
- Background checks
- Offer and onboarding; welcome aboard

Let’s Create Amazing Experiences Together

Ready to do what matters, and know you matter? Join us and help bring great experiences to life, starting with you.

Community Manager – Lifestyle

Reports to Area Manager Employment type Permanent.

Direct reports Various, including Grounds and Maintenance, Front Office Receptionist Location Queensland, NSW or Victoria

Portfolio/Department Lifestyle, Residential Career level Team leader

Why this position exists: role purpose

The purpose of this role is to lead the day-to-day operations of a Lifestyle Community, ensuring alignment with Ingenia’s core values and HOME principles. A key focus of the role is to cultivate a strong sense of belonging and connection within the Community. This role is deeply customer focused, delivering collaborative support services to residents that enhance their satisfaction and wellbeing. The role also delivers strong financial outcomes through effective community engagement and operational excellence. For communities under development: this role leads a community during the construction and development of the community.

What you’ll do





Accountabilities

- Deliver a consistently high resident experience, measured through the resident satisfaction survey and Net Promoter Score (NPS)
- Accountable for day-to-day operations, including presentation across the community facilities, occupancy and tenancy management, new resident interviews, welcome program for new residents, resident relations and support
- Manage the Profit & Loss performance of the community. Lead the budgeting, planning and future capital expenditure needs
- Foster meaningful connections by delivering the Activate program, encouraging social groups, friendships and resident committees, attending resident meetings and handling concerns professionally and promptly. Escalate complex issues and conflicts to the Area Manager, ensuring comprehensive notes are taken and shared as necessary
- Oversee asset presentation, refurbishment and capital works, ensuring timely delivery of site improvements and upgrades
- Ensure safety, environmental and compliance standards are met, to provide a safe, secure and comfortable living environment. Conduct daily site inspections and ensure sites are within keeping of the community’s minimum standards. Maintain quality and presentation of the asset.
- Lead the team and manage contractors, driving high performance to deliver excellent resident experiences
- Coordinate Health and Wellbeing events and activities for the Community to ensure the health and wellbeing of the residents is prioritised
- Lead a program for residents to experience opportunity for discovery, connecting residents with their local community and encouraging residents to learn and

📌 Community Manager (Victoria)
🏢 Ingenia Communities Group
📍 Victoria