As the first point of contact for patients — whether by phone, digitally, or in person — you will play a central role in creating a welcoming, empathetic and polished experience from the very first interaction. You will support daily front desk operations and help maintain smooth clinic flow in a busy private practice workplace.

Key responsibilities

Managing appointment scheduling and practitioner diaries

Answering calls and responding to texts and emails with warmth, professionalism and efficiency

Welcoming patients and maintaining a calm, organised reception environment

Managing private billing and issuing invoices via our practice management system

Processing consultation payments in person and via our secure digital payment platform

Providing Medicare rebate guidance to patients (rebates claimed directly by patients)

Reconciling daily payments and maintaining accurate financial records

Maintaining accurate and confidential patient records

Coordinating with our practitioners to ensure efficient clinic flow

Handling sensitive conversations with discretion, empathy and professionalism

About you





Previous medical reception or healthcare administration experience

Experience working within a private billing practice (preferred)

Confidence discussing consultation fees and Medicare rebate processes

Excellent written and verbal English communication skills, with the ability to explain sensitive or complex information clearly and compassionately

Strong digital literacy and confidence working within an Apple/Mac-based environment

Ability to learn and navigate medical software systems efficiently

A calm, emotionally intelligent approach in a busy environment

High attention to detail, accountability and reliability

A reliable and practical commute to Mosman, with the ability to attend shifts consistently and punctually

About us Mosman Integrative Medicine is a well-established, private billing Integrative medical practice located in Mosman's Headland Park precinct. We are known for thoughtful, patient-centred care delivered in a calm and professional environment.

📌 Experienced Medical Receptionist (Mosman)
🏢 Mosman Integrative Medicine
📍 Mosman