Regional Operations Manager | Multi-Site Leadership

South East Queensland | Full-Time

Circa $170K Total Annual Remuneration Potential | Salary + Super + Company Car + Performance Bonuses

About the Opportunity

We're an ambitious, growing business in the beauty & aesthetics industry, with a passionate team, high standards and exciting plans for the future.

We're proud of what we've built, but even more excited about where we're heading. We're looking for an exceptional Regional Operations Manager to help us get there

This is an exciting opportunity for an experienced, commercially driven leader who loves developing people, thrives on achieving results and isn't afraid to roll up their sleeves and get involved.

Our business is rapid-paced, energetic and built around exceptional client experiences, strong team culture and commercial performance. We work hard, celebrate our wins and care about the people behind our success.

Working closely with senior leadership, you'll have significant autonomy to make decisions, drive improvements and play a meaningful role in the future of the business.

This isn't a desk-based management position. We're looking for someone who leads from the front, enjoys being amongst their teams and takes pride in seeing their people and locations succeed.

About the Role

As Regional Operations Manager, you'll take ownership of the day-to-day operations, people leadership and commercial performance of our multi-site business.

You'll be the go-to person for our location managers, providing guidance, direction and support while ensuring each location operates efficiently, achieves its targets and maintains exceptional standards.

Your Key Responsibilities





Commercial Performance & Revenue Growth

Drive revenue, sales performance and operational efficiency across all locations.

Monitor KPIs including revenue, sales conversions, average sale and customer retention.

Identify underperforming locations and implement clear, measurable improvement strategies.

Coach managers and teams on sales performance, customer experience and revenue opportunities.

Lead regular performance meetings, ensuring accountability, clear targets and follow-through.

Be the key point of contact and leadership support for location managers.

Mentor and develop confident, capable managers who can independently lead their teams.

Facilitate ongoing training, coaching and professional development.

Manage performance reviews, underperformance, difficult conversations and employee concerns.

Navigate different personalities and team dynamics with emotional intelligence.

Build a positive, motivated and accountable team culture.

Operations, Standards & HR

Oversee daily operations, maintaining exceptional standards across all locations.

Conduct regular site visits, operational audits and performance assessments.

Ensure company policies, procedures and service standards are consistently followed.

Manage recruitment, onboarding, probation reviews and workforce planning.

Oversee staffing requirements,



rosters, leave coordination and HR matters.

Identify operational challenges, improve systems and proactively implement solutions.

The Leader We're Looking For

We believe great leadership is about more than managing people and hitting targets. It's about building relationships, earning respect and bringing out the best in others.

Our team is energetic, ambitious and made up of individuals at different stages of their careers, including emerging leaders developing their management experience.

We need someone who understands that everyone requires a slightly different approach. Someone who knows when a team member needs encouragement, when a manager needs coaching and when it's time for a more direct conversation.

Someone approachable and supportive, but who also sets clear expectations and follows through.

Our ideal candidate will have:

Significant experience in a Regional Manager, Area Manager, Operations Manager or similar multi-site leadership role.

A strong track record of driving sales, improving business performance and achieving commercial targets.

Demonstrated experience leading managers and developing high-performing teams.

Confidence in recruitment, staff development, performance management and HR.

Exceptional emotional intelligence and the ability to build trust across different personalities and experience levels.

Strong organisational, communication and problem-solving skills.

A proactive, hands-on leadership style with the confidence to make decisions independently.

Strong commercial acumen and the ability to interpret financial reports, sales data and KPIs.

📌 Regional Operations Manager | Multi-Site Leadership (Brisbane)
🏢 Recognized
📍 Brisbane