Must Have Skills:

- Providing Level 2/3 support across servers, M365, Azure, AWS, networking.

Nice to Have Skills:

- Life cycle of Incidents associated with EUC equipment and EUC software, and provide break/fix support, advice, and assistance to Authorized Users.
- Incident handling (P1/P2 issues) and Proxy clustering and Slow browsing issues, URL filtering (block/allow websites)
- Coordinate with Customers’ vendors for provision of end‑user support (e.g., Hardware Vendor technicians for warranty repair/replacement
- Replace equipment and/or software in order to conduct a repair, support the Authorized User by copying data, performing backups and restoring data and backups to the replacement EUC device
- Operational support for certified Network Printers / Scanners / MFPs / Plotters / Label Printers / Tag Printers using proxy network
- Loading/Reloading of PCs with Customer standard image for deployment.
- Operational support for disaster recovery and BCP emergency response activities in the event of emergency situations and annual testing requirements at local sites

Detailed Job Description

- IT qualified with over 10 + years of hands‑on expertise in infrastructure, end‑user support,



and across enterprise environments with Install / Move / Add / Changes and co‑ordination with respective OEMs and/or Customer facilities group for Network/Standalone Printers / Scanners / MFPs / Plotters / Label Printers etc.
- Onsite operational support of voice end points (e.g., Physical hard phones on desk running over
- Life cycle of Incidents associated with EUC equipment and EUC software, and provide break/fix support, advice, and assistance to Authorized Users.
- Coordinate with Customers’ vendors for provision of end‑user support (e.g., Hardware Vendor technicians for warranty repair/replacement
- Replace equipment and/or software in order to conduct a repair, support the Authorized User by copying data, performing backups and restoring data and backups to the replacement EUC device
- Operational support for certified Network Printers / Scanners / MFPs / Plotters / Label Printers / Tag Printers
- Loading/Reloading of PCs with Customer standard image for deployment.
- End‑to‑end stewardship/ownership of Incidents escalated to Customer’s support groups to incident resolution
- Coordination with Customer’s support teams for execution of maintenance, upgrades, enhancements, or changes
- Operational support for disaster recovery and BCP emergency response activities in the event of emergency situations and annual testing requirements at local sites

📌 EUC Engineer Desktop Support (Melbourne)
🏢 XPT Software
📍 Melbourne