OFFICE MANAGER

CHEAP AND BEST CARPET CLEANING

Location: Mernda, VIC

Employment Type: Full-time, Permanent

Salary: AUD $75,000 – $85,000 per annum + superannuation

Hours: 38 hours per week

Reports to: Director

About Cheap and Best Carpet Cleaning

CHEAP AND BEST CARPET CLEANING, provides affordable and reliable carpet cleaning services to residential and commercial customers. The business focuses on delivering quality workmanship, effective cleaning solutions and customer satisfaction.

As a growing cleaning services business, the company coordinates cleaning services for a range of customers and manages the administrative and operational requirements associated with a substantial workforce. The business currently engages more than 30 workers and is planning to expand its operations to meet increasing business demands.

To support this growth, the company is seeking a reliable, experienced and organised Office Manager to work in-house on a full-time, permanent basis. The successful candidate will oversee the company's administrative operations, coordinate workforce-related administration and implement effective office systems to support the efficient delivery of cleaning services and the company's continued expansion.

About the Role

The Office Manager will be responsible for planning, organising and managing the day-to-day administrative operations of the business. The position will play an important role in ensuring that office procedures, workforce records, cleaning schedules, customer communications, supplier arrangements and business documentation are maintained efficiently.

Working closely with the Director, cleaning supervisors and other team members,



the Office Manager will coordinate administrative resources, oversee office workflows, support workforce planning and monitor the effectiveness of existing administrative systems.

The successful candidate will be expected to exercise sound judgement, manage competing priorities, resolve administrative issues and develop practical procedures that support the company's growing operations.

Key Responsibilities

1. Office Administration and Business Operations

- Plan, organise and coordinate the day-to-day administrative operations of the business.
- Establish, implement and maintain office procedures, administrative systems and operational workflows.
- Coordinate administrative resources and priorities to support the productive delivery of residential and commercial cleaning services.
- Review existing office procedures and identify opportunities to improve efficiency, accuracy and productivity.
- Maintain business records, registers, databases, correspondence and administrative documentation.
- Prepare operational reports, management summaries and administrative updates for the Director.
- Coordinate office facilities, equipment, supplies and other resources required for daily operations.
- Monitor administrative workloads and ensure that business documentation is completed and maintained within required timeframes.




- Assist management with the implementation of administrative policies and procedures to support business expansion.

2. Workforce Coordination and Staff Administration

- Coordinate workforce-related administrative activities in consultation with the Director and cleaning supervisors.
- Assist with the preparation and maintenance of staff rosters, work schedules and workforce allocation records.
- Maintain accurate worker records, including contact details, availability, leave records, timesheets and relevant employment documentation.
- Coordinate administrative arrangements for recruitment, onboarding, induction and training of new workers.
- Monitor attendance records, roster changes and the collection of payroll-related information.
- Liaise with supervisors regarding staffing requirements, scheduling conflicts and administrative issues affecting service delivery.
- Coordinate communication between management, supervisors, cleaning teams and administrative personnel.
- Maintain appropriate records of staff-related correspondence, training and workplace documentation.
- Assist management with the consistent application of workplace policies and administrative procedures.

3. Cleaning Service Scheduling and Operational Support

- Coordinate the administrative scheduling of cleaning jobs, customer bookings and service appointments.
- Maintain service calendars, job allocation records and relevant scheduling documentation.
- Liaise with cleaning supervisors and workers to communicate job schedules, changes to bookings and operational requirements.
- Monitor job-related administrative records and follo

📌 Office Manager (Melbourne)
🏢 CHEAP AND BEST CARPET CLEANING
📍 Melbourne