Primary Location VIC - Melbourne - 655 Collins St

Job Description Summary

Lead, design and evolve Service Stream's national network environment. At Service Stream, we keep Australia connected through critical telecommunications, utilities, transport, defence and social infrastructure networks. We're seeking an experienced IT Senior Network Engineer to play a pivotal role in the design, operation and continuous improvement of our national network infrastructure. This is an opportunity for a technically strong and hands-on network professional to lead major network initiatives, influence future architecture decisions, and work across a complex multi-site enterprise environment.

About the Role

Location: Collins Street, Melbourne. Work type: Full time permanent. Working requirements: As this role supports our Defence contract, you must be an Australian Citizen and able to obtain and maintain a Defence Security Clearance.

Reporting to the Head of Enterprise Technology, you will be responsible for the operation, support, optimisation and strategic development of Service Stream's network environment. You will act as a senior technical specialist, driving network reliability, security and performance while contributing to technology roadmaps, architecture decisions and major infrastructure projects. Working closely with internal stakeholders and technology vendors, you will ensure our networking services continue to meet current and future business requirements across a national footprint.

Key Responsibilities

Network Architecture & Design

Design, implement and optimise enterprise network solutions across LAN, WAN, SD-WAN, cloud and security domains. Contribute to network architecture, scalability planning and technology roadmaps.



Drive technical standards and best practices across network infrastructure.

Network Operations & Support

Maintain highly available, secure and resilient network services. Monitor performance and proactively identify opportunities for optimisation. Act as the senior escalation point for complex network incidents and troubleshooting activities.

Project Delivery

Lead the delivery of network infrastructure projects from planning through to implementation. Ensure projects are delivered on time, within budget and aligned to business objectives. Support business transformation initiatives through innovative network solutions.

Security & Compliance

Develop and maintain network security standards and controls. Ensure compliance with ITIL processes, change management frameworks and organisational policies. Support security uplift initiatives and risk mitigation activities.

Vendor & Stakeholder Management

Build strong relationships with vendors, service providers and internal stakeholders. Participate in cross-functional technology projects and business initiatives. Provide technical guidance and recommendations to leadership teams.

Mentoring & Leadership

Mentor and support junior engineers and wider technology team members. Promote knowledge sharing and technical excellence across the organisation.



Contribute to a culture of continuous improvement and innovation.

Documentation & Governance

Maintain network diagrams, standards, procedures and technical documentation. Ensure configuration records and operational documentation remain accurate and current. Participate in on-call support and incident response activities as required.

What You'll Bring

You are an experienced network professional who combines strong technical expertise with leadership capability and a continuous improvement mindset.

- 5+ years' experience in enterprise network engineering environments.
- Experience leading network projects and major technology initiatives.
- Strong expertise across LAN, WAN, SD-WAN, VPN, cloud networking and network security technologies.
- Hands-on experience with AWS and Azure networking services.
- Strong understanding of TCP/IP, routing, switching and network monitoring tools.
- Experience with technologies such as Cisco DNA, vManage, Wireshark, Nmap and Zscaler.
- Knowledge of VoIP, RADIUS, CASB and enterprise cloud connectivity.
- Strong analytical, troubleshooting and problem-solving skills.
- Excellent communication skills with the ability to engage technical and non-technical stakeholders.
- Experience mentoring engineers and contributing to high-performing teams.

Qualifications

Bachelor's degree in information technology, Computer Science or a related discipline.

Industry certifications highly regarded, including: Cisco CCNP or CCIE AWS Certified Advanced Networking Palo Alto PCNSE.

About Us

Service Stream is an equal prospect ASX-listed organisation that develops and operates Australia's essential service networks across telecommunicat

📌 IT Senior Network Engineer (Melbourne)
🏢 Service Stream Holdings
📍 Melbourne