About Leidos Australia

At Leidos Australia, our work goes beyond a job title. We design, build, operate and support the systems, services and capabilities that help protect and advance the Australian way of life.

Description

At Leidos Australia, our work goes beyond a job title. We design, build, operate and support the systems, services and capabilities that help protect and advance the Australian way of life.

Backed by a global organisation of more than 40,000 people, our Australian team of around 2,000 has partnered with government, defence and national security customers for more than 30 years. We deliver mission-critical solutions where reliability, trust and purpose matter.

Leidos is a destination for people who want their work to have purpose, their contribution to be recognised, and their career to grow without needing to fit a single mould. Meaningful work is supported by benefits, flexibility and career pathways that help you grow while balancing life outside work.

This Includes

- Flex Your Way – Tailor work to your life with options including Life Days (up to 12 extra days off per year), part-time arrangements, job sharing, and compressed hours.
- Wellbeing That Matters – Free access to Headspace and MeQuilibrium, plus dedicated wellness spaces to support your mental, physical, and emotional wellbeing.
- Learn Without Limits – Access over 120,000 on-demand courses, alongside technical, project management, leadership, and professional development opportunities.
- Work That Makes an Impact – Contribute to nationally significant projects that matter, solve complex challenges, and accelerate your career through unique growth opportunities.
- Build Your Future – Whether you're deepening technical expertise or preparing for leadership,



we'll invest in your development every step of the way.
- And Much More – These are just a few of the ways we invest in our people and help them thrive.

About The Team

You’ll join a team where people work with integrity, inclusion, innovation, agility, collaboration and commitment. In practice, that means sharing ownership, solving complex problems together and staying connected to the customer context, the purpose behind the work and how each role contributes to meaningful outcomes.

Mission Software Systems (MSS) brings together expertise across intelligence, software, and cloud to deliver end-to-end capability supporting the full intelligence lifecycle, from planning through to dissemination and feedback. The team fosters a culture of innovation, leveraging up-to-date engineering practices and shared infrastructure to rapidly build, test, and deploy software solutions across a range of environments, including cloud. MSS also plays a key role in advancing technology modernisation within Government, delivering scalable and adaptable solutions for complex enterprise challenges.

The Opportunity

Role

This is a senior service leadership role with broad operational and technical influence, accountable for the sustainment of mission-critical application services for a Defence customer. You will:

- Own the end-to-end health,



reliability and operational performance of complex production and non-production environments, ensuring contractual service levels and customer outcomes are consistently achieved.
- Lead a multidisciplinary team of more than 50 technical professionals across service operations and the support desk, setting clear expectations, strengthening accountability and embedding consistent service-management practices.
- Shape the service strategy, governance framework and continual improvement roadmap, using service data, automation, observability and operational insights to improve resilience, supportability and whole-of-life performance.
- Provide authoritative advice to program leaders and senior customer stakeholders, guiding the resolution of complex service issues and translating technical conditions, operational risks and commercial considerations into clear decisions and practical actions.

About You

You are an experienced service delivery leader who can operate effectively across complex technical environments, customer relationships and executive governance forums. You bring the judgement and credibility to connect strategic priorities with disciplined operational delivery, while developing capability across a large, multidisciplinary team.

Essential

- Extensive experience leading service delivery or IT service management within complex, high-availability or mission-critical environments.
- Advanced knowledge of IT service management practices across incident, major incident, problem, change, release, configuration, availability, capacity, continuity and service-level management.
- Demonstrated experience shaping service strategy, governance, operating stand

📌 Service Delivery Manager | 12 month contract (Canberra)
🏢 Leidos
📍 Canberra