Data#3 is seeking a Senior Service Desk Analyst to join our managed services team in Brisbane and Sydney. You will own major incidents, provide timely updates, guide junior analysts, contribute to process improvements, and help transition new clients while delivering exceptional customer service in a fast-paced workplace.
Strong communication, ownership, and problem-solving skills are required, with familiarity of ITIL practices and common ITSM platforms like ServiceNow.
📌 Senior Service Desk Analyst: Major Incidents Lead (Brisbane)
🏢 Data#3
📍 Brisbane
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