About us Structural Design & Remedial Engineers is a Queensland-based civil engineering consultancy startup specialising in civil design and remedial engineering, e.g. structural assessment, concrete repair, waterproofing and building remediation. We are building an AI-first business. We use AI and automation to speed up client service, reduce manual work, and deliver engineering outcomes more quickly and consistently.

About the role We are looking for an ICT Business Analyst with strong leadership experience to lead our digital and AI transformation. Reporting to the Director, you will work with engineers, management, clients and developers. You will analyse how the business runs, then design, build and deploy AI-powered automation. This includes extensive use of

Claude (Anthropic)

and related AI tools across client intake, quoting, reporting, documentation and service delivery.

Key responsibilities Business analysis and requirements

Work with engineers, clients and management to elicit, formulate and document business requirements

Identify, investigate and analyse business processes, procedures and work practices across design, remedial and client service workflows

Identify and evaluate inefficiencies, and recommend optimal business practices and system functionality and behaviour

AI and business automation

Design and implement AI-driven automation, using Claude as the primary platform, to deliver client services faster. Examples include automated report drafting, proposal and quote generation, document review, email triage, and knowledge retrieval from project records

Develop AI workflows, prompts, agents and integrations (e.g. via APIs, Microsoft 365, SharePoint, cloud storage and project management tools)





Evaluate AI outputs for accuracy, quality and compliance. Set up human-review controls for engineering-related content

Lead the broader digitisation of the business, including moving from manual and paper-based processes to integrated digital systems

Business leadership and delivery

Use project management methodologies, principles and techniques to develop project plans, and to cost, resource and manage digital and AI projects

Lead and mentor staff, contractors and developers. Drive adoption and change management in a startup environment

Take responsibility for deploying functional solutions, including creating, adopting and implementing system test plans that ensure system quality and integrity

Specifications, documentation and training

Develop functional specifications for system developers

Use data and process modelling techniques to produce clear specifications for system and AI solution design

Create user and training documentation, and run formal training on AI tools and new systems

Act as a central reference and information source, providing guidance in system, AI and project decision-making

Consult with users and programmers to design improvements to websites, apps, portals and internal systems

Skills and experience required Essential





A Bachelor degree or higher in Artificial Intelligence, Computer Science (AI major or specialisation), Data Science, Information Technology or a closely related field with substantial AI study

At least 1 years of experience as an ICT Business Analyst or in a similar role

Demonstrated leadership experience , including leading projects, teams or cross-functional stakeholders, ideally in a startup or fast-growing business

Previous experience in a civil engineering company setting , with a working understanding of civil design and remedial engineering workflows (e.g. site inspections, defect reports, design documentation, remedial scopes, quoting and project delivery)

Hands-on experience applying AI and large language models (LLMs) to business automation, including prompt engineering and AI workflow design

Practical experience with, or robust ability to quickly master,

Claude

and related AI tools and APIs

Proven experience in requirements gathering, process mapping, functional specifications, test planning and UAT

Working knowledge of project management methodologies (Agile, Scrum, Waterfall or hybrid)

Strong communication, stakeholder management and training skills

Desirable

Experience with automation and integration tools (e.g. Power Automate, Zapier, Make, Python scripting, REST APIs or similar)

Familiarity with Claude AI, Microsoft 365, SharePoint, Jira, Confluence or similar

Existing or willing to obtain AI certifications (e.g. Microsoft Azure AI, AWS AI/ML, Anthropic courses)

Professional development

The successful candidate must be willing to complete relevant AI and business analysis certifications (e.g. v

📌 Ict Business Analyst – Ai (Gold Coast)
🏢 Structural Design & Remedial Engineers
📍 Gold Coast