Job Title

Head of Product, Impact Assessment

Reporting to

CEO

Direct reports

Technical support Lead

Internal contacts

CEO, Curriculum and Assessment team, Marketing team, Technology team within Impact Teaching Group, External contact with Smartgrade (platform provider) and school staff

About Impact Assessment

Impact Assessment is driven by a commitment to educational improvement and equity. We believe that every student deserves access to excellent teaching and the opportunity to succeed, and that high-quality assessment can play an important role in making this a reality. By giving teachers and school leaders a clearer understanding of what students know, where they are struggling and where they are ready to be extended, we aim to support better teaching decisions, improve learning outcomes and help close gaps in achievement.

We combine high-quality, curriculum-aligned assessments with a digital platform for setting, marking and analysing assessments. Together, these provide teachers and leaders with meaningful insights into student learning, progress and areas for development. Impact Assessment is part of the Impact Teaching Group, alongside Impact Curriculum (previously Ochre) and Teach Well, united by a shared mission to improve the quality and equity of education.

Our platform leverages Smartgrade's proven technology, currently supporting more than 1,500 educational institutions and 400,000 learners across the UK, while guaranteeing local storage for all Australian data.

Impact Assessment is just over a year old and brings the energy, dynamism and opportunities of a rapidly growing organisation. We work at pace,



collaborate closely and regularly tackle new challenges as we continue to develop and improve our offering for schools. It's an environment where everyone has the chance to shape how we work, contribute ideas and make a real impact. We're looking for people who enjoy variety, are comfortable with change, take initiative and are excited by the opportunity to help build and grow an organisation.

Context for the role

The Head of Product ensures schools can implement and use the platform confidently, while driving improvements that make it more useful, reliable and easy to use.

Working closely with our platform provider, Smartgrade, and our curriculum and assessment team, you will connect schools' needs with practical technical solutions and product development. Your indicative time allocation will be:

- 20% technical support and implementation
- 40% product development
- 40% school customer management and service improvement

Essential Experience, Skills And Qualifications

- Experience supporting or implementing a software platform, ideally in education.
- Experience working in or with schools and understanding teachers' day-to-day needs. Ideally experience in a classroom as a teacher or in a school.
- Solid troubleshooting skills and confidence working with data, system configuration and integrations.
- Ability to test functionality and reports systematically, with close attention to accuracy.




- Clear communication skills and the ability to explain technical matters in accessible language.
- Strong organisation and judgement when balancing support requests, implementation deadlines and planned development.
- Ability to build constructive relationships with schools and external providers.
- Hold a valid National Police Check and appropriate state-based Working with Children Check or local equivalent.

Product & Platform Lead: Desirable experience

- Familiarity with assessment, education data or student information systems.
- Experience translating user needs into product requirements and coordinating improvements with a technical provider.
- Experience delivering training and creating user guidance.
- Understanding of privacy and security requirements when handling student data.

Key Responsibilities

Technical support and implementation — 20%

- Coordinate school onboarding, including platform configuration, student and class data, integrations and readiness for assessment.
- Provide technical support to schools, diagnosing issues and coordinating resolution with Smartgrade where required.
- Maintain a clear process for logging, prioritising, escalating and resolving support requests.
- Communicate progress and solutions clearly to school staff with varying levels of technical confidence.
- Develop guidance, support resources and repeatable processes that help schools use the platform independently.
- Ensure school data is handled in line with agreed privacy, security and access procedures.
- Identify recurring issues and address their underlying causes through changes to the platform, guidance or implementation proce

📌 Head Of Product (Sydney)
🏢 Impact Teaching Group
📍 Sydney