Technical Support Engineer | Remote, Australia | Up to AUD 120k + super

I'm working with a fast-growing cloud security company. They're now building out their Australian team and are hiring a Technical Support Engineer to help protect customers' cloud and Kubernetes environments. It's fully remote across Australia, and it's a senior position handling complex customer escalations.

Responsibilities:

- Own complex technical escalations from customers via Slack, chat and email.
- Troubleshoot issues across cloud and Kubernetes environments, working closely with R&D; and Product.
- Build trust with customers by explaining solutions clearly and educating them on the platform.
- Document fixes and contribute to the support knowledge base.

Experience:

- 3+ years in a customer-facing technical role, such as support engineering, escalation or TAM. Engineers with plenty of customer contact who want to move into support are also welcome.
- Hands-on Kubernetes experience beyond the basics.




- Solid cloud knowledge across AWS, Azure or GCP. AWS is preferred.
- Solid Linux and networking, plus Docker and containerisation.
- Familiarity with MySQL, OpenSearch, Grafana or similar troubleshooting tools.
- A cybersecurity background, especially cloud security, is a big plus.
- Strong communicator who enjoys working with customers.

Package:

- Up to AUD 120k + super
- Share options
- Fully remote (must be based in Australia, no visa sponsorship)
- AUD 200 a month towards private health insurance
- AUD 250 home office budget
- 20 days' annual leave + public holidays
- A real chance to progress: the global team is set to double, and there are no team leads in Australia yet

The interview process includes a short take-home task and a hands-on Kubernetes session, so it's a great chance to show what you can do.

📌 Technical Support Engineer (Sydney)
🏢 Ocho
📍 Sydney